Amy Hooke

Current placement (September 2025-August 2026): Employee Relations Advisor at Princess Alexandra Hospital NHS Trust

• Acting as a first point of contact for managers and staff across the Trust on a wide range of employee relations matters, particularly attendance management queries, by providing guidance in line with employment law and Trust policies and appropriately escalating complex issues.
• Updating and maintaining records for the ER case tracker in order to manage caseloads in an accurate and timely manner
• Notetaking for sensitive ER meetings including investigations and disciplinary hearings, producing comprehensive, accurate, and confidential notes.
• Supporting improvement of ER processes as well as organisational change by identifying service efficiencies and delivering projects including work to improve Sexual Safety and Dignity at Work across the Trust
• Assisting the management of the ER central inbox by responding to queries and with responses to Subject Access Requests (SARs) and Freedom of Information (FOI) requests relating to employee relations, ensuring compliance with data protection and confidentiality requirements.

• Provided administrative and operational support to the Operations Team and Property Manager, maintaining accurate records, logging requests, and supporting smooth service delivery
• Acted as a first point of contact for sensitive queries relating to tenancies, wellbeing, and personal concerns, handling issues with discretion, professionalism, and clear escalation where required.
• Supported student engagement and wellbeing by designing and delivering events and social media communications to improve participation and experience

• Teaching EFL to children aged 6-9 using provided teaching materials in public schools with classes of 40-60 students
• Producing structured lesson plans focusing on improving grammar, listening, writing and spoken pronunciation of words
• Working cooperatively with a teaching assistant to deliver engaging lessons and maintain a calm supportive classroom environment
• Administering and grading speaking and written tests in order to determine English proficiency of students