Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Timeline
Generic

amy holmes

Wolverhampton,Staffordshire

Summary

Dedicated professional with expertise in training and development, social care, and customer service. Demonstrates exceptional time management, reliability, and a commitment to punctuality. Skilled in stock rotation, cash handling, and complaint resolution while ensuring compliance with alcohol laws. Known for honesty and a willingness to learn, with a strong focus on teamwork and providing excellent purchase assistance. Aspires to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

hot counter assistant

Sainsbury's
Wolverhampton, Staffordshire
04.2025 - Current
  • Packaged purchased items neatly to enhance customer satisfaction.
  • Improved customer satisfaction by delivering prompt and accurate service.
  • Checked inventory levels regularly for timely replenishment of goods on the shop floor.
  • Demonstrated knowledge of products and services for improved customer trust in company offerings.
  • Responded promptly to all customer enquiries, enhancing overall service experience.
  • Rotated stock regularly to ensure freshness of produce on display shelves.
  • temperature checks
  • stock rotation

VOLUNTEER WORKER

British Heart Foundation
01.2024 - 07.2025
  • Greeting customers
  • Cleaning shop floor
  • Organising items
  • Till work
  • Cash handling

VOLUNTEER WORKER

Cash 4 clothes
Wolverhampton
02.2014 - 05.2016
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Communicated and collaborated with individuals from diverse backgrounds.
  • Adhered to charity organisation policies and procedures.
  • Cash handling
  • Customer service

CLEANER

Tamworth
07.2013 - 08.2014
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Monitored cleaning supplies and ordered more when necessary.
  • Emptied and cleaned trash cans following procedures.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Communicated well with team across multiple locations.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Reported breakages to supervisor.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.

Pub Work

The Tavern
Tamworth
12.2012 - 05.2013
  • Customer service
  • Cash handling
  • Bar experience
  • Till experience

Education

Doctor of Medicine - Paediatrics

The open university
Milton Keynes
10.2018 - 06.2024

Skills

  • Training and development
  • Social care
  • Great time management
  • Punctual
  • Honest
  • Reliable
  • Willing to learn
  • Team work
  • Stock rotation
  • Cash handling
  • Customer Service
  • Complaint resolution
  • Alcohol law compliance
  • Purchase assistance

Personal Information

Date of birth: 10/29/93

Certification

level 2 customer service certificate

level 2 customer service leadership

Timeline

hot counter assistant

Sainsbury's
04.2025 - Current

VOLUNTEER WORKER

British Heart Foundation
01.2024 - 07.2025

Doctor of Medicine - Paediatrics

The open university
10.2018 - 06.2024

VOLUNTEER WORKER

Cash 4 clothes
02.2014 - 05.2016

CLEANER

07.2013 - 08.2014

Pub Work

The Tavern
12.2012 - 05.2013

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amy holmes