Amy Hogan
Birmingham,west midlands
Summary
Empathetic individual with impeccable customer service and interpersonal skills. Works well under pressure with savvy time management and prioritization. Demonstrates strong resilience and active listening.
Overview
20
20
years of professional experience
Work History
Night Care Assistant
Ashley Lodge residential home
Birmingham, West Midlands
10.2022 - Current
- Cultivated strong, trusting relationships with patients through continuous support and exemplary care.
- Assisted patients with basic hygiene tasks such as bathing, washing, and dressing.
- Maintained clean, hygienic environments to ensure patient comfort and safety.
- Engaged in respectful communication, upholding dignity of all individuals in care.
- Documented care provided, ensuring accuracy and timeliness of all records.
- Monitored patient behavior to identify health changes and reported concerns promptly.
- Positioned and transported patients using wheelchairs or movable beds efficiently.
Senior night care assistant
Sunrise Senior Living
Birmingham, West Midlands
01.2008 - 10.2020
- Participated in training sessions, continuously improving care techniques and knowledge.
- Administered medications to residents according to their personalised care plans, adhering to stringent safety protocols.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Provided personalised care and support to residents, enhancing their quality of life.
- Supported residents to achieve personal goals, leading to improved overall resident satisfaction.
- Delivered excellent patient care, consistently receiving positive reviews from families.
- Provided compassionate end-of-life care, offering emotional support to both residents and their families during difficult times.
- Responded to emergencies with composure and efficiency, applying first aid and CPR training to safeguard resident health.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Delivered specialised dementia care, utilising evidence-based approaches to support memory and cognitive function.
Customer Sales Assistant
linens Direct
Solihull, West Midlands
01.2007 - 01.2008
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
- Met sales targets through proactive promotion and excellent customer service.
Cashier
Iceland
Birmingham, West Midlands
02.2006 - 01.2007
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Protected customer purchases by wrapping and bagging items.
Education
Diploma of Higher Education - special effects hair and make-up
South and City College Birmingham
Birmingham, England2021
Foundation Degree in Arts - special effects hair and make-up
South and City College Birmingham
Birmingham, England2018
NVQ Level 3 - Health and social care
Solihull College
Solihull2014
NVQ Level 2 - Health and social care
Solihull College
Solihull2008
Skills
- Patient care
- Medication administration
- Hygiene assistance
- Emergency response
- Health monitoring
- Client relationship management
- Person-centred approach
- Team collaboration
- Time management
- Record keeping
- Positive attitude
- Customer service excellence
- Patient safeguarding
Hobbies and interests
- Arts and Crafts
Timeline
Night Care Assistant
Ashley Lodge residential home
10.2022 - Current
Senior night care assistant
Sunrise Senior Living
01.2008 - 10.2020
Customer Sales Assistant
linens Direct
01.2007 - 01.2008
Cashier
Iceland
02.2006 - 01.2007
Diploma of Higher Education - special effects hair and make-up
South and City College Birmingham
Foundation Degree in Arts - special effects hair and make-up
South and City College Birmingham
NVQ Level 3 - Health and social care
Solihull College
NVQ Level 2 - Health and social care
Solihull College