Amy Hayhurst
Kirkby Moorside,Yorkshire
Summary
Accomplished professional with extensive expertise in customer relationship building, persuasive communication, and critical-thinking. Demonstrates exceptional time efficiency and negotiation techniques, coupled with effective delegation skills. Holds a First Aid certification and excels in performance monitoring, product development, and training and development. Adept at enhancing product knowledge, fostering brand loyalty, and planning store layouts. Proven track record in implementing sales promotions, managing product ordering, ensuring legal compliance, and generating sales reports. Skilled in stock control systems with a focus on optimising operational efficiency. Committed to driving business growth through strategic initiatives and continuous improvement.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Store manager
Robinsons Equestrian (BATA)
Malton, North Yorkshire
11.2021 - Current
- Effectively handled invoice management
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw daily operations to achieve high productivity levels.
- Carried out day-to-day duties accurately and efficiently.
- Increased revenue by upselling and recommending products.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Leveraged strong working knowledge of products and systems within the retail industry.
- Created seasonal sales plans with varying stock and promotional strategies.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Effectively oversaw and updated company website
Team leader
Robinsons Equestrian (BATA)
Malton, North Yorkshire
01.2021 - 11.2021
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Organised financial and operational data to help with yearly budgeting and planning.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Led and managed administrative staff to maintain smooth daily operations.
- Delegated tasks to make best use of individuals' skills.
- Streamlined workflow for a more efficient process.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Led team of 5 to achieve KPI targets and successfully complete assigned projects.
- Improved customer satisfaction through close collaboration with the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Full Time Store Assistant
Robinsons Equestrian (BATA)
Malton, North Yorkshire
08.2020 - 02.2021
- Within this job role I created product codes for a new store they took on, for the IBM system.
- Created social media posts for the companies Facebook and Instagram pages
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Increased sales through suggestive selling techniques.
- Prepared invoices for customers with large orders or special sales types.
- Supported colleagues during peak hours for efficient checkout process.
- Managed customer lines for minimum wait times and high satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Promoted customer loyalty scheme at checkout.
Weekend Store Assistant
Robinsons Equestrian (BATA)
Maltom, North Yorkshire
10.2018 - 07.2020
- Executed cash and card transactions with precision
- Arranged displays attractively, driving impulse purchases.
- Accepted card, cash and cheque payments in POS register system.
- Helped customers obtain specialised help for refunds and exchanges.
- Directed customers towards desired merchandise successfully reducing search time.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
GCSEs - Maths, Science, English, History, Geography, French, PE
Ryedale School
North Yorks, North Yorkshire 09.2013 - 06.2018
A-Levels - Law, History & Physical Education
Scarborough Sixth Form
Scarborough, North Yorkshire 09.2018 - 06.2020
Skills
- Customer relationship building
- Persuasive communication
- Critical-thinking
- Time efficiency
- Negotiation techniques
- Effective delegation
- First Aid certification
- Performance monitoring
- Product development
- Training and Development
- Product knowledge
- Brand loyalty development
- Store layout planning
- Sales promotion implementation
- Product ordering
- Legal compliance
- Sales reporting
- Stock control systems
Affiliations
- Rugby
- Netball
- Horse Riding
Timeline
Store manager
Robinsons Equestrian (BATA)
11.2021 - Current
Team leader
Robinsons Equestrian (BATA)
01.2021 - 11.2021
Full Time Store Assistant
Robinsons Equestrian (BATA)
08.2020 - 02.2021
Weekend Store Assistant
Robinsons Equestrian (BATA)
10.2018 - 07.2020
A-Levels - Law, History & Physical Education
Scarborough Sixth Form
09.2018 - 06.2020
GCSEs - Maths, Science, English, History, Geography, French, PE
Ryedale School
09.2013 - 06.2018
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