Amy harrison
Featherstone,Wakefield
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Central Hire Desk Supervisor
SRL Traffic Systems
Knottingley, Wakefield
03.2022 - Current
- Coordinated project tasks for successful and timely completion.
- Enhanced team productivity with efficient delegation of tasks.
- Managed multiple projects, ensuring organisation and efficiency.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Liaised with external parties to ensure seamless project execution.
- Improved workflow efficiency by developing process improvements.
- Implemented risk management strategies to mitigate potential issues.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Handled administrative tasks, freeing up time for senior staff members.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Managed databases and information systems, maintaining accurate and accessible records.
- Build and maintained strong relationships with partners and key stakeholders.
- Monitored processes and proposed recommendations for improvements.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Trained new hires and set up mentoring relationships to drive team performance.
Residential disability support worker
Living Ambitions
Castleford, Wakefield
09.2017 - 11.2020
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Enhanced mental health understanding for service users through psychoeducation.
- Provided daily living assistance, promoting independent behaviour.
- Promoted safe environment by adhering to risk assessment guidelines.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Developed personalised care plans, resulting in unique patient support.
- Ensured medication was correctly administered, improving overall health outcomes.
- Conducted regular welfare checks on patients to ensure safety.
- Provided emotional support for residents in distress.
- Maintained cleanliness, enhancing living conditions for residents.
- Kept accurate records to ensure continuity of care for residents.
- Communicated effectively with families, offering reassurance and updates on resident progress.
- Escalated critical situations swiftly, preventing harm to residents or property damage.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Coordinated meal preparation and distribution, ensuring balanced nutrition for all residents.
- Delivered personal care whilst preserving dignity and respect of each individual resident.
- Promoted social inclusion by supporting individual interests, hobbies and social activities.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
- Delivered effective daily care to 25 residents with complex care needs.
- Prevented post-traumatic stress disorders in residents with various trauma by applying appropriate coping strategies.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Promoted community engagement and sense of belonging.
Customer sales assistant
Morrisons
Pontefract, Wakefield
04.2015 - 03.2017
- Enhanced customer engagement by offering product knowledge and advice.
- Managed stock level for effective store operation.
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Assisted customers, resulting in a positive shopping experience.
- Managed inventory effectively to prevent stock shortages.
- Ensured products' freshness by regularly checking and removing expired items.
- Arranged displays attractively, driving impulse purchases.
- Coordinated with team members for smooth store operation.
- Provided product information to facilitate informed purchasing decisions.
- Demonstrated products effectively to encourage purchases.
- Responded promptly to customer inquiries, enhancing satisfaction rates.
- Dealt calmly with challenging situations or complaints without escalating conflict.
- Updated product labelling and pricing to reflect discounts and offers.
- Managed returns of faulty or unwanted goods, addressing customer concerns.
Education
A-Levels - Applied DOUBLE Science
St Wilfrids Catholic High School & 6th Form
Featherstone, Wakefield 09.2014 - 06.2016
A-Levels - Health and social Care
St Wilfrids Catholic High School & 6th Form
Featherstone, Wakefield 09.2014 - 06.2016
GCSEs - Maths, English, Science core & additional
St Wilfrids Catholic High School & 6th Form
Featherstone, Wakefield 09.2011 - 07.2014
GCSEs - Art Graphics & Photography
St Wilfrids Catholic High School & 6th Form
Featherstone, Wakefield 09.2011 - 06.2014
BTEC GCSE - Health and social Care
St Wilfrids Catholic High School & 6th Form
Featherstone, Wakefield 09.2011 - 06.2014
Skills
- Customer services excellence
- Leadership competence
- Ethical standards
- Constructive criticism
- Delegating effectively
- Compliance monitoring
- Problem analysis
- Performance evaluation
- Task prioritisation
- Leadership
- Health and Safety Compliance
- Attention to Detail
- Continuous improvement
- Office and administrative tasks
- Communication
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Central Hire Desk Supervisor
SRL Traffic Systems
03.2022 - Current
Residential disability support worker
Living Ambitions
09.2017 - 11.2020
Customer sales assistant
Morrisons
04.2015 - 03.2017
A-Levels - Applied DOUBLE Science
St Wilfrids Catholic High School & 6th Form
09.2014 - 06.2016
A-Levels - Health and social Care
St Wilfrids Catholic High School & 6th Form
09.2014 - 06.2016
GCSEs - Maths, English, Science core & additional
St Wilfrids Catholic High School & 6th Form
09.2011 - 07.2014
GCSEs - Art Graphics & Photography
St Wilfrids Catholic High School & 6th Form
09.2011 - 06.2014
BTEC GCSE - Health and social Care
St Wilfrids Catholic High School & 6th Form
09.2011 - 06.2014
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