Amy Harris
Atherton,Greater Manchester
Summary
I am an accomplished professional with expertise in training facilitation and programme implementation, leveraging strong skills in budgeting control and LMS administration. Demonstrates proficiency in developing training content and delivering corporate inductions, along with other vital training sessions. Adept at conducting training needs analysis and creating effective e-learning solutions, supported by data analytics for enhanced learning outcomes. Committed to fostering interpersonal relations and collaboration, aiming to drive organisational success through innovative learning strategies.
Overview
8
8
years of post-secondary education
12
12
years of professional experience
Work history
People Development Manager
Jigsaw Homes Group
Leigh, Greater Manchester
2024.05 - Current
- Manage a team of 4 staff to plan, book and deliver training
- Manage compliance so 1500 staff complete role-specific training requirements
- Report quarterly compliance figures to the board for oversight.
- Manage apprenticeship processing by onboarding new apprentices onto the relevant qualification for their role
- Engage in quarterly apprenticeship meetings and track required actions
- Manage a £650000 training budget for qualifications and role enhancement.
- Set and publish a tri-annually training calendar to coordinate courses
- Oversee a yearly performance review programme for the group
- Analyse performance review data to set annual training budgets
- Support career progression and succession planning from performance review information
- Manage the LMS for day-to-day course delivery and access
- Deliver corporate induction, professional boundaries, and race conversation training sessions
- Plan, build, and implement new e-learning courses for the group
- Collaborate with managers to assess training needs for each team
- Promote levy-funded qualifications so employees gain courses free of charge
- Run competency and conduct standards processes aligned to new legislation
- Write reports for EMT and the board for governance updates
- Create training matrices to support managers with staff training planning
- Assist with audits across the department and wider team when needed
- Handle procurement processes for new suppliers for the department
- Research and identify new training options for the group
- Evaluated effectiveness of training programmes, ensuring alignment with business objectives.
- Designed interactive e-learning materials to boost participants' understanding and retention of information.
- Facilitated productive team meetings for enhanced collaboration and knowledge sharing amongst employees.
- Cultivated strong relationships with external trainers for access to specialised resources and expertise.
- Managed budget allocation for Learning and Development department to optimise resource use effectively.
- Advocated for continuous learning culture, improving overall productivity levels across departments.
- Analysed feedback from training sessions, adjusting delivery methods accordingly for more impactful results.
- Developed company culture encouraging employees to pursue future career prospects within company.
- Delivered targeted and blended learning solutions by increasing accessibility of virtual and in-person training opportunities.
- Reported on training program needs and challenges, collaborating with management to address improvements.
- Reviewed training materials and curriculum to verify alignment with company standards and industry advancements.
- Improved revenue by evaluating current processes and implementing efficiencies to reduce costs.
- Integrated improved onboarding programmes to acclimate new employees to company culture, values and policies.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
Senior People Coordinator
Jigsaw Homes Group
Leigh, Greater Manchester
2015.01 - 2024.05
- Assisted in processing payroll each month
- Maintained precise, detailed staff and company records for thorough reference.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Managed the Recruitment and onboarding for the company
- Processed, terminations, contracts and variations to contracts for staff
- Coordinated interviews for prospective employees, attracting top talent.
- Handled sensitive information confidentially, maintaining employee privacy rights.
- Managed staff holiday schedules, reducing scheduling conflicts.
- Prepared onboarding packages for new hires, fostering quick integration into teams.
- Enhanced team communication by organising regular staff meetings and training sessions.
- Performed administrative tasks to ensure smooth business operations.
- Streamlined office procedures for improved efficiency and productivity.
- Kept accurate records of employee data, ensuring regulatory compliance.
- Liaised with department managers, facilitating effective interdepartmental communication.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Managed a 6 person human resources team, leading employees by example to maintain department productivity.
Education
CIPD Level 3 - Human Resources
The Growth Company
Manchester 2019.09 - 2021.01
A-Levels - Various
City College
Manchester 2004.09 - 2006.07
GCSEs - Various
Flixton Girls High School
Manchester 1999.09 - 2004.07
Skills
- Budgeting control
- Training content creation
- Training facilitation
- Knowledge in LMS
- Programme implementation
- Compliance understanding
- LMS administration
- Training delivery
- Interpersonal relations
- Training needs analysis
- Learning Management Systems
- Training matrix development
- Microsoft Office proficiency
- Training budget management
- Health and safety training
- Corporate inductions
- Time efficiency
- Data analytics for training
- E-Learning development
- Management Skills
- Effective collaborator
Timeline
People Development Manager
Jigsaw Homes Group
2024.05 - Current
CIPD Level 3 - Human Resources
The Growth Company
2019.09 - 2021.01
Senior People Coordinator
Jigsaw Homes Group
2015.01 - 2024.05
A-Levels - Various
City College
2004.09 - 2006.07
GCSEs - Various
Flixton Girls High School
1999.09 - 2004.07