Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Amy  Harris

Amy Harris

Marston Moretaine,Beds

Summary

Compassionate professional specialising in special educational needs, experienced in de-escalating challenging behaviours and implementing relaxation techniques. Trained in British Sign Language to improve non-verbal communication. Focused on supporting personal care needs with dignity while fostering collaboration among teams, pupils, and parents to create an inclusive environment that promotes independence.

Overview

7
7
years of post-secondary education
14
14
years of professional experience

Work history

Learning support assistant

BILTT ( Grange Academy)
Kempston, Bedford
2023.09 - Current

Nursery assistant

Family First Nurseries
Flitwick, Central Bedfordshire
2022.09 - 2023.09
  • Designed classroom activities that fostered collaboration and creativity among students., Facilitated outdoor activities, promoting physical health among youngsters.
  • Facilitated outdoor activities, promoting physical health among youngsters.
  • Assisted in meal preparation to ensure nutritious meals for children while encouraging independent table skills and proper manners.
  • Encouraged personal independence during bathroom use.
  • Designed classroom activities that fostered collaboration and creativity among students.
  • Worked with varying ages moving between classes when required. Worked with babies up to pre-school age.

Customer sales assistant

Jewson
Flitwick, Central Bedfordshire
2014.10 - 2022.08

Sales Counter

  • Assisted customers to make informed purchasing decisions.
  • Built relationships with customers through friendly interaction and assistance.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation (temporary job until a new manager was hired)

Monitored stock levels to ensure availability for customers.

  • Performed accurate inventory checks for continual stock availability.
  • Managed stock levels for effective store operation.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.

Telephone sales

  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Made sales calls to meet sales targets
  • Dealt with complaints and deliveries and engaged with customers and suppliers.

Kitchen showroom

  • Designed kitchens and bathroom with showroom manager
  • Presented kitchen designs to customers
  • Engaged with customers, provided top quality customer service, Facilitated changes with designs until the customer was satisfied and then completed the order.
  • Communicated with customers and suppliers to ensure smooth delivery and any needs/ complaints etc. were dealt with promptly ensuring the customer had the best experience.

Supervisor

Mccolls newagents
Ampthill, Central Bedfordshire
2013.10 - 2014.10
  • Ensured smooth operations with regular maintenance checks, stock inventory checks.
  • Coordinated daily operations, handled complaints, and supervised stock management and supplier returns.
  • Banking large sums of money, floating the till, cashing up cash and cheques. Securing the building upon leaving.
  • Designed and installed promotional signage for shelving and window displays, following specific planograms.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Improved workplace safety to reduce accidents and near-misses.

Sales Associate

BHS
Bedford, Bedford
2013.05 - 2013.08
  • Boosted store reputation with excellent customer service skills.
  • Provided product knowledge to customers for informed purchases.
  • Processed customer returns to resolve issues and enhance satisfaction.
  • Maintained organised and tidy sales floor to enhance shopping experience.
  • Unloaded and organised deliveries promptly to maximise sales opportunities.
  • Oversaw daily operations of loungewear department to ensure smooth functioning.
  • Managed cash transactions at the till to ensure accuracy and efficiency.
  • Monitored and adjusted stock levels to maintain product availability.
  • Revised product labeling to accurately reflect discounts and offers.
  • Assisted customers in fitting rooms to improve their shopping experience.

Christmas Temp

Argos
Kempston, Bedford
2012.10 - 2013.01
  • Provided customer service at collection point by retrieving items from warehouse and handing them to customers, gathering feedback on service.
  • Served customers by taking orders and payments, and arranged delivery of larger items.
  • Enhanced customer experience through respectful interactions and readiness to assist.

Education

Bachelor of Science - British sign Language

British sign language course online
online
2024.04 -

Cache Level 3 Understanding Autism - Psychology

Bedfordshire employment skills academy
Bedford
2024.07 - 2024.10

Bachelor of Science - Psychology

University of Bedfordshire
Luton
2009.09 - 2012.07

A-Levels -

Redborne upper school and community college
Ampthill, Central Bedfordshire
2008.09 - 2009.07

GCSEs -

Redborne upper school
Ampthill, Central Bedfordshire
2005.09 - 2008.07

Skills

  • Special educational needs expertise
  • Special needs advocacy
  • Phonics teaching knowledge
  • Behaviour management
  • British Sign Language
  • Personal care support
  • Team communication skills
  • Inclusive mind-set
  • Empathy skills
  • Kind and compassionate

Affiliations

  • Watercolour painting
  • Crochet
  • Walking in Nature
  • Boxing
  • Gardening and growing Vegetables/Flowers

References

References available upon request.

Timeline

Cache Level 3 Understanding Autism - Psychology

Bedfordshire employment skills academy
2024.07 - 2024.10

Bachelor of Science - British sign Language

British sign language course online
2024.04 -

Learning support assistant

BILTT ( Grange Academy)
2023.09 - Current

Nursery assistant

Family First Nurseries
2022.09 - 2023.09

Customer sales assistant

Jewson
2014.10 - 2022.08

Supervisor

Mccolls newagents
2013.10 - 2014.10

Sales Associate

BHS
2013.05 - 2013.08

Christmas Temp

Argos
2012.10 - 2013.01

Bachelor of Science - Psychology

University of Bedfordshire
2009.09 - 2012.07

A-Levels -

Redborne upper school and community college
2008.09 - 2009.07

GCSEs -

Redborne upper school
2005.09 - 2008.07
Amy Harris