Amy Harrad
Summary
PERSONAL PROFILE A good communicator, enthusiastic, reliable and committed, able to work as part of a team or alone. I am hard working and self-motivated and like to achieve very high standards in whatever is undertaken. I have over 20+ years of Insurance experience and I am fully competent in all Microsoft applications.
Overview
24
24
years of professional experience
Work history
Development Underwriter
C P Walker
09.2024 - Current
- Coordinated administrative and underwriting tasks including renewals, mid-term adjustments, claims, and client queries.
- Assisted in data entry, access, and retrieval through technology to ensure accurate record maintenance.
- Supported colleagues with technical and procedural aspects of underwriting.
- Delivered high standards of customer service and adhered to company care standards.
- Ensured compliance with FCA regulations and company conduct policies.
- Addressed complaints in line with conduct policy and best practices.
- Participated in training exercises and identified areas for personal development.
- Secured renewal business as directed by management.
Maternity Leave
.
08.2022 - 09.2024
- Maternity Leave
Administrator
Own Business
10.2019 - 07.2022
- Carried out administrative duties within my own property portfolio business.
Operations Director
Vasek Insurance & Just Landlords Insurance
01.2011 - 10.2019
- I took on a dual role as the Group's Operations & Underwriting Director, my role consisted of the tasks noted within the Underwriting role as well as taking on the standard duties of a company Director and increasing the overall profitability of the business. In October 2019 the whole group was acquired by Gallaghers UK, which I then decided was the right time to leave the business.
Group Underwriting Manager
Vasek Insurance & Just Landlords
04.2008 - 10.2019
- To overlook and be accountable for the following
- Departments; Policy Management, Accounts / IT and Claims
- Responsible for the Underwriting for all lines of business which included; Professionals, DSS, Students, Asylum Seekers, Holiday Homes/Lets, Unoccupied Properties. Specialist previously flooded and subsided properties, Home Insurance, High Net Worth Policies & Commercial Risks.
- Dealing with large portfolios and business from large accounts / clients
- Collating Business figures daily and monthly
- Monthly renewal check reports
- Dealing with complaint handling in line with FSA guidelines
- Training new starters for Policy Management and checking work
- The correction of complex mistakes
- Dealing with and processing office bill payments
- Doing Disciplinary meetings and investigations, plus carrying out some HR duties.
- 6 Month appraisals & one to ones
- Developing and maintaining the Underwriting Guide
- Updating policy wordings
- Counter signer for cheques
- Agent visits
- Helping to develop and update company websites
- Advertising
- FSA Compliance from company and employer perspective
- Attending meetings with the Insurance Underwriters within the Lloyds Insurance Market to discuss performance, trends, rate increases/decreases, FSA & Compliance requirements.
Office Manager
Vasek Insurance
01.2007 - 04.2008
- To overlook and be accountable for the following
- Departments; Policy Management, Accounts / IT and Claims
- All Underwriting and supervisor referrals
- Dealing with large portfolios and business from large accounts
- Collating Business figures daily and monthly
- Monthly renewal check reports
- Dealing with complaint handling in line with FSA guidelines
- Training new starters for Policy Management and checking work
- The correction of complex mistakes
- Dealing with and processing office bill payments
- Doing Disciplinary meetings and investigations
- 6 Month appraisals & one to ones
- Became a Shareholder within the business
Training & Development Supervisor
Vasek Insurance
07.2006 - 01.2007
- Identifying training needs
- Providing Training Programmes / sessions
- Processing Training Manuals for each department
- Providing Training Manuals for New Employees
- Supporting the Office Manager with managerial tasks
- Creating Training Files
New Business Supervisor
Vasek Insurance
01.2004 - 07.2006
- Dealing and managing large insurance portfolios
- Processing Insurance Documents
- Telephone Queries from Brokers and Direct Clients
- Dealing with New Business Referrals and Quotations
- Building up rapors with brokers
- Liaising with the Office Manager in regards to referrals
- Training of New Starters
- Dealing with complaints
- Submitting Monthly New Business Figures to Office Manager and Managing Director
New Business Assistant
Vasek Insurance
09.2002 - 01.2004
- Processing of Insurance Documents, consisting of New Business, Renewals and Mid Term Adjustments.
- Approving & Declining New Business Quotations
- Dealing with Insurance Broker enquiries
- Working within a team environment to meet deadlines
Office Junior
Vasek Insurance
07.2002 - 09.2002
- Office Junior Duties
Education
Certificate in Insurance (Cert CII) - Insurance Underwriting
Chartered Insurance Institute
/2011 - /2012
Merit - Advanced Business Studies
South Nottingham College
Nottingham /2000 - /2002
Merit - Intermediate Business Studies
South Nottingham College
Nottingham /1999 - /2000
GCSEs -
Rushcliffe School
Nottingham /1994 - /1999
Skills
- Computer Literacy:
- Microsoft Word, Excel, Power Point, Outlook
- In-house Databases
Interests
Interests & Activities: Love to travel and explore new places with my family, passion for keeping fit & healthy, Foodie - love dining out and exploring new cuisines, socialising with family and friends and building a property portfolio.
Timeline
Development Underwriter
C P Walker
09.2024 - Current
Maternity Leave
.
08.2022 - 09.2024
Administrator
Own Business
10.2019 - 07.2022
Operations Director
Vasek Insurance & Just Landlords Insurance
01.2011 - 10.2019
Group Underwriting Manager
Vasek Insurance & Just Landlords
04.2008 - 10.2019
Office Manager
Vasek Insurance
01.2007 - 04.2008
Training & Development Supervisor
Vasek Insurance
07.2006 - 01.2007
New Business Supervisor
Vasek Insurance
01.2004 - 07.2006
New Business Assistant
Vasek Insurance
09.2002 - 01.2004
Office Junior
Vasek Insurance
07.2002 - 09.2002
Certificate in Insurance (Cert CII) - Insurance Underwriting
Chartered Insurance Institute
/2011 - /2012
Merit - Advanced Business Studies
South Nottingham College
/2000 - /2002
Merit - Intermediate Business Studies
South Nottingham College
/1999 - /2000
GCSEs -
Rushcliffe School
/1994 - /1999