Amy Graham
Solihull
Summary
A passionate HVDC Operator with 4 years experience in the day to day running of North Sea Link and Viking Link. Involved in the establishment of the INCC and played a key role in the commissioning of both North Sea Link and Viking Link. Strong focus on team collaboration and adapting to changing needs ensuring a reliable and efficient service. Demonstrated problem-solving skills and attention to detail while maintaining safety standards and regulatory compliance. Successfully passed CPO1 authorisation and Persons training. Motivated by personal growth and the development of new skills.
Overview
18
18
years of professional experience
Work History
HVDC Operator
National Grid Ventures
10.2020 - Current
- 24/7 remote monitoring and control of interconnector operation supervising ‘normal day’ business data processes from capacity to delivery
- Undertaking operational switching in line with relevant Safety Rules
- Enacting procedural response to ‘not normal’ situations, e.g. unplanned outages
- Communicating and coordinating with on-site teams who undertake maintenance, investigation and resolution of asset faults
- Liaising with stakeholders, partners and service providers involved with control operations
- Maintaining and updating the INCC rota, ensuring all shifts are covered while allowing for annual leave and courses etc
Central Controller
National Express
12.2019 - Current
- Clear communication with drivers and engineers following breakdowns, ensuring technical briefs are adhered to, maintaining safety.
- Accurate and up to date overview of personnel to meet the requirements of all services.
- Identifying and preempting service interruptions by analysing data and initiating solutions.
- Applying accurate knowledge to prevent loss of service.
Radio Dispatch Officer
West Midlands Police
09.2013 - 12.2019
- Managing incoming logs and directing personnel to appropriate requirements.
- Answer and respond to officer queries professionally and efficiently.
- Liaising with partner agencies ensuring satisfactory resolutions.
- Working positively with all officers, consistently adhering to West Midlands Police force Policy.
- Excellent radio communication to ensure officer safety at all jobs.
999 Emergency Call Handler
West Midlands Police
11.2010 - 09.2013
- Answered a high volume of emergency calls within target percentage
- Effective and sensitive verbal communication skills in distressing or upsetting situations
- Accurate record keeping in line with National Standards of of Incident Recording.
- Prioritising and grading logs appropriately using the National Decision Making Model
- Highly developed problem solving skills
Summons Officer (Criminal Justice Unit)
West Midlands Police
07.2006 - 11.2010
- Liaising with court and police personnel
- Prioritising personal workload within a team
- Checking statements for accuracy to meet police legislation
- Up to date knowledge of road traffic acts
- Highly competent in all required police computer systems
Education
A-Levels - Media Studies & English Literature
Kings Norton 6th Form
Kings Norton, Birmingham2006
GCSE -
Kings Norton Girls School
2004
Skills
- Excellent verbal and written communication with great attention to detail
- Pro active and self-motivated within a team or lone working
- Calm under pressure and confident in own decision making
- Adaptable to new situations
- Effective multi-tasker able to manage a changing work load
- Complex problem solver involving technical documentation
- Competent analytical skills across a number of systems
- Strong interpersonal relationships with differing levels of stakeholders
Timeline
HVDC Operator
National Grid Ventures
10.2020 - Current
Central Controller
National Express
12.2019 - Current
Radio Dispatch Officer
West Midlands Police
09.2013 - 12.2019
999 Emergency Call Handler
West Midlands Police
11.2010 - 09.2013
Summons Officer (Criminal Justice Unit)
West Midlands Police
07.2006 - 11.2010
GCSE -
Kings Norton Girls School
A-Levels - Media Studies & English Literature
Kings Norton 6th Form
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