Amy Goddard
Penmaenmawr,Conwy
Summary
Versatile professional with extensive experience in environmental and zoological fields, complemented by a strong background in customer service. Demonstrates rapid skill acquisition and innovative problem-solving abilities. Excels in collaborative team environments as well as independent projects. Passionate about animal sciences and conservation, actively engaging in related work and personal interests.
Overview
21
21
years of professional experience
Work history
Officer 1 - Protected Species Permitting
Natural Resources Wales
Bangor, Gwynedd
05.2020 - Current
- Determined species licence applications through technical assessment processes.
- Logged decision-making processes for reference and transparency.
- Liaised with specialists to deliver precise responses to queries.
- Navigated legislation to provide accurate replies to enquiries.
- Responded to Freedom of Information data requests while ensuring GDPR compliance.
- Mentored new team members to ensure adherence role requirements were met.
- Represented permitting team at both internal and external meetings, offering expertise on Protected Species matters.
- Led investigations into legal non-compliance, including enforcement actions.
- Lead on process improvement projects.
Technical Support Officer - Protected Species
Natural Resources Wales
Bangor, Gwynedd
07.2019 - 05.2022
- Assessed the first stage of Protected Species Permit applications for presence of necessary documents and data.
- Screened licence applicants for necessary qualifications and experience.
- Inputted application data to the permitting software.
- Responded to permitting process enquiries.
- Created, organised and maintained digital organisation files.
- Issued completed licenses to applicants, including attachment of relevant documentation.
- Contributed to the creation of desk instructions.
Permit Support Officer - Protected Species
Natural Resources Wales
Bangor, Gwynedd
12.2018 - 07.2019
- Completed administrative duties to facilitate team efficiency.
- Assessed the first stage of Protected Species Permit applications for presence of necessary documents and data.
- Screened licence applicants for necessary qualifications and experience.
- Inputted application data to the permitting software.
- Responded to permitting process enquiries.
- Created, organised and maintained digital organisation files.
- Issued completed licenses to applicants, including attachment of relevant documentation.
- Drafted Felling Licences using completed assessments from Felling Licence Officers.
Booking-in/Administrative/Cash Office assistant
The Range
Bangor, Gwynedd
08.2014 - 12.2018
- Created and maintained personnel files to ensure accurate record-keeping.
- Checked supplier deliveries against goods-receipt notes for accuracy.
- Investigated and reported non-compliances and booking errors, implementing necessary adjustments.
- Liaised with suppliers to schedule deliveries and pursued overdue items.
- Monitored stock movements in and out of the store, ensuring accuracy.
- Responded to store emails and bulletins within established deadlines.
- Coordinated product recalls, fulfilling all compliance requirements.
- Oversaw returns of seasonal stock to suppliers and other locations, managing high volumes efficiently.
Department Supervisor
The Range
Bangor, Gwynedd
06.2013 - 08.2014
Pharmacy Medical Counter Assistant
Rowlands Pharmacy
Bangor, Gwynedd
08.2010 - 08.2013
- Covered weekend shifts for emergency prescription, needle exchange, and Methadone services.
- Collaborated with locum pharmacists to provide exceptional customer service and guidance.
- Executed administrative tasks and maintained cleanliness throughout the store.
Customer service supervisor
The Range
Bangor , Gwynedd
03.2012 - 06.2013
Assistant Manager and Keyholder
Fun Fuzion
Bangor, Gwynedd
08.2011 - 02.2012
Sales assistant
Krypton Clothing
Bangor, Gwynedd
04.2009 - 04.2010
Trainee Pharmacy Assistant
Day Lewis PLC/Alliance Pharmacy
Northallerton, North Yorkshire
04.2005 - 04.2008
Education
Bachelor of Science - Zoology
Bangor Universiy
Bangor /2008 - /2011
NVQ Level 3 - Retail Management
Welsh Government
Bangor, Gwynedd /2011 - /2012
Medical Counter Assistant - Pharmacy
Buttercups Training Ltd
Bangor, GwyneddA-Levels - Biology, Chemistry and Psychology
Northallerton College
Northallerton, North YorkshireSkills
- Microsoft Office proficiency
- Computer hardware and software knowledge
- Statistical analysis capabilities
- English fluency
- Conversational in Welsh, German, French, and Russian
- Animal survey techniques familiarity
- Logical problem-solving skills
- Full clean driving license
- Quick learner of new skills
- Creative thinking through hobbies
- Team collaboration and independent work
Affiliations
- Keeping and breeding of exotic invertebrates
- Building and maintaining bioactive vivarium systems
- Designing and making clothing
- Silversmithing
- Gardening
- Video gaming
Timeline
Officer 1 - Protected Species Permitting
Natural Resources Wales
05.2020 - Current
Technical Support Officer - Protected Species
Natural Resources Wales
07.2019 - 05.2022
Permit Support Officer - Protected Species
Natural Resources Wales
12.2018 - 07.2019
Booking-in/Administrative/Cash Office assistant
The Range
08.2014 - 12.2018
Department Supervisor
The Range
06.2013 - 08.2014
Customer service supervisor
The Range
03.2012 - 06.2013
Assistant Manager and Keyholder
Fun Fuzion
08.2011 - 02.2012
Pharmacy Medical Counter Assistant
Rowlands Pharmacy
08.2010 - 08.2013
Sales assistant
Krypton Clothing
04.2009 - 04.2010
Trainee Pharmacy Assistant
Day Lewis PLC/Alliance Pharmacy
04.2005 - 04.2008
Bachelor of Science - Zoology
Bangor Universiy
/2008 - /2011
NVQ Level 3 - Retail Management
Welsh Government
/2011 - /2012
Medical Counter Assistant - Pharmacy
Buttercups Training Ltd
A-Levels - Biology, Chemistry and Psychology
Northallerton College