Summary
Overview
Work History
Education
Skills
Timeline
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Amy Gallagher

Amy Gallagher

Ampthill,Bedfordshire

Summary

A highly focused and results-driven Global HR Operations with over 5 years of experience in managing HR functions across five countries. Proven track record in streamlining HR operations, implementing and optimizing HR systems, and ensuring compliance with diverse labor laws in multiple regions. Strong ability to collaborate with cross-functional teams and drive HR initiatives that align with business goals, enhancing organizational performance and employee engagement. Adept at managing talent, fostering positive employee relations, and delivering data-driven insights to senior leadership. A skilled communicator and team player with a passion for building inclusive, high-performance teams in a global environment.

Overview

18
18
years of professional experience

Work History

Global HR Operations Specialist

BOARD International
London
06.2021 - 01.2025
  • Coordinated with candidates and recruiters for global right to work verifications
  • Coordinated relocation and sponsorship for international hires
  • Developed and enforced HR policies maintaining legal compliance
  • Managed HRIS input through consistent employee life cycle data collection
  • Prepared employment documents including offer letters and contracts
  • Secured employee referees for HR purposes
  • Coordinated all HR onboarding and offboarding activities
  • Provide HR consultancy for over 150 employees for five countries including employment law
  • Manage payroll operations across five countries including UK within HR department
  • Prepared probation and extension letters in coordination with managers for HR purposes
  • Prepared resignation documents for HR purposes
  • Managed redundancies and terminations in HR department
  • Managed HR processes with precision and attention
  • Introduced and implemented new employee benefits to enhance pension and rewards programmes
  • Oversaw employees annual goals and assessments monitoring
  • Collaborated with HR department to streamline employee data.
  • Streamlined HR processes for improved employee engagement.
  • Ensured compliance of HR practices with employment laws.
  • Streamlined HR processes for improved operation efficiency.
  • Liaised with HR team members for smooth operation.

Client Relationship Specialist

Verifile
Bedford
03.2021 - 06.2021
  • Helping clients with background checks for new employees
  • DBS checks
  • Referencing checks
  • Managing client emails
  • Assisting clients with processes
  • Completed customer orders with speed and accuracy.
  • Successfully delivered on tasks within tight deadlines.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Learning & Development Project Coordinator

Randstad
Luton
04.2019 - 12.2020
  • Managing the administration in the on boarding and induction process of all new starters to the business
  • Updating and reviewing on boarding packs and documents
  • Coordinate training programmes and managing the communication to the business around this
  • Managing, updating and reviewing the central L&D Calendar regularly to ensure L&D Team are organised for up-and-coming programmes
  • Monthly reporting on training attendance/ non-attendance and action as appropriate
  • Responsible for managing the LMS to ensure this is used effectively across the L&D Team
  • Responsible for course feedback collation and quarterly evaluation of L&D programmes
  • Support in preparation of up-and-coming courses – PP slides and workbook design
  • Preparation of training materials in advance of events
  • Support to Head of L&D – diary and calendar management
  • Support in booking travel and accommodation for Head of L&D and LDBP’s
  • Preparing agenda and material for monthly L&D Manager meetings
  • Support on L&D UK Projects – specific role and responsibilities shared by Head of L&D
  • Act as a central point of contact to the business for all L&D related queries
  • HR support, email queries and looking after confidential information
  • Led and managed administrative staff to maintain smooth daily operations.
  • Provided essential administrative support during peak periods, facilitating smoother operation.
  • Kept up-to-date records on project status using advanced tracking software.
  • Coordinated project tasks, ensuring timely completion.
  • Improved workflow efficiency with structured planning and coordination of tasks.

BAU Resourcing coordinator

Impetus Automotive Volkswagen National learning Centre
Milton Keynes
02.2018 - 03.2019
  • Organising resources for trainers - insight profiles, goodie bags, laptops, iPads and cars
  • Managing fleets of cars and valeting
  • Raising POs and checking invoices
  • Putting together excel reports for IT, Finance & Cars
  • Point of contact for help
  • Coordinating tenders for various companies
  • Managing pro drivers and actors for courses
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Managed logistics of company events, resulting in smooth operations.
  • Negotiated contracts with suppliers, securing favourable terms.
  • Liaised with external parties to ensure seamless project execution.
  • Coordinated project tasks for successful and timely completion.

Events Sales Account Manager

Royal Society of Medicine, London
London
08.2011 - 11.2017
  • Organising conferences, dinners, meeting’s, receptions and parties from 2 people to 400
  • Respond to all enquiries received by phone, email or in person
  • Arrange site visits for every new client gained and conduct show rounds
  • Contract clients with terms and conditions and set out deposit structure
  • Discuss with prospective clients their catering and audio-visual requirements
  • Ensure smooth running of events on the day, working with the operation manager when required
  • Organising accommodation and transport
  • Ensuring that clients/private members receive full attention to detail throughout the event including regularly updating the Booking u
  • Responding to agency proposals and RFPs
  • Effective diary management
  • Use of Rendezvous system
  • Competitor research and benchmarking
  • Making sure all academic and other internal department bookings are correctly placed in the diary within the agreed guidelines
  • Ensure that all correspondence is correctly filed within departmental time frames, to ensure that complete information on each event is always readily available
  • Produce function menus/place cards/seating plans where applicable
  • Support all members of the Events Team as and when necessary, at the request of the Events Office Manager
  • Working towards budgets contacting lapsed clients and proactive marketing

Sales Executive Meetings & Events

Crowne Plaza - The London City
London
03.2010 - 07.2011
  • I managed the top 4 accounts within the hotel, building client relationships, entertaining and networking
  • Part of my role is to bring in new business and find new ways of promoting events through websites and agencies
  • Marketing planning, research and strategy
  • Social media and email marketing communications
  • Product marketing and new product launches
  • Internal communications
  • Events and corporate hospitality
  • Supporting the delivery of a broad range of events, from delegate only to facilitating the efficient day-to-day activities for all Fixed Income events, by ensuring that all planning, record keeping and information is entirely up to date

Events and Banqueting Administrator

Royal Automobile Club Pall Mall, London
London
11.2008 - 03.2010
  • Coordinate, manage and supervise all aspects of conference, Weddings and banqueting in the Club
  • Liaising with department heads and communicating with staff to ensure all details are confirmed and understood
  • Conduct back up on administration duties for the C&B department to include table plans, menus
  • To accurately input all clients’ requests into the Club’s booking system
  • Directly communicate with Reservations
  • Sending out and follow up of all contracts to confirmed bookings
  • Organise Board and Committee meetings
  • Managed accounts for Commonwealth, charities and Royalty
  • Booking entertainment or any necessary equipment and supplies
  • Ensuring the Health and safety and insurance regulations are followed
  • Diary Management
  • Meet and greet all clients, members and businesses
  • Speaker for the banqueting and offices department on the works council

Conference and events Coordinator

Whittlebury Hall Hotel & Spa
Towcester
05.2007 - 11.2008
  • Company Overview: 4
  • Hotel and Spa
  • In my role within the hotel, I ensured bookings are managed to maximise sales, occupancy and revenue, assisting with client requests by sending out and following up all contracts, confirming bookings, identifying all sales opportunities and effectively converting them into bookings
  • I carried out calls to future clients to confirm all requirements for the conference or event and accurately inputted all clients’ requests into the hotel booking system
  • My achievements during this time consisted of promotion to senior coordinator, gaining client relationships through exhibitions and managing the largest account for the hotel
  • 4
  • Hotel and Spa

Education

11 GCSES - English, Maths, Science, Spanish, Geography, IT, Food studies, RE and Art

Cedars Upper School
Leighton Buzzard, Central Bedfordshire

GNVQ Advanced -

Milton Keynes College
Milton Keynes

AS level - Psychology

Skills

  • Team player
  • Flexible
  • People focused
  • Articulate
  • Resilient
  • Strong communication skills
  • Interpersonal skills
  • Organised
  • Problem Solving
  • Confidential
  • ICT proficient
  • Various HR systems

Timeline

Global HR Operations Specialist

BOARD International
06.2021 - 01.2025

Client Relationship Specialist

Verifile
03.2021 - 06.2021

Learning & Development Project Coordinator

Randstad
04.2019 - 12.2020

BAU Resourcing coordinator

Impetus Automotive Volkswagen National learning Centre
02.2018 - 03.2019

Events Sales Account Manager

Royal Society of Medicine, London
08.2011 - 11.2017

Sales Executive Meetings & Events

Crowne Plaza - The London City
03.2010 - 07.2011

Events and Banqueting Administrator

Royal Automobile Club Pall Mall, London
11.2008 - 03.2010

Conference and events Coordinator

Whittlebury Hall Hotel & Spa
05.2007 - 11.2008

AS level - Psychology

11 GCSES - English, Maths, Science, Spanish, Geography, IT, Food studies, RE and Art

Cedars Upper School

GNVQ Advanced -

Milton Keynes College

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Amy Gallagher