Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Amy Florence

Wigston,United Kingdom

Summary

Experienced Administration / Finance Assistant with a demonstrated history of working in educational and governmental sectors. Proven expertise in managing confidential documents, coordinating school activities, and facilitating seamless communication with outside customers / agencies. Adept at handling office correspondence, safeguarding sensitive information, and resolving disputes efficiently. Strong background in customer service from previous roles as a Hotel Consultant and Shop Assistant. Recognised for, attention to detail, motivation, good interpersonal skills, and teamwork.

Overview

30
30
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Administration / Finance Assistant

All Saints C of E Primary School
Wigston, Leicester
10.2019 - Current
  • Executed reception and telephone duties, managing and directing enquiries from pupils, parents, staff, visitors and other agencies.
  • Managed confidential documents, encompassing student records and staff contracts, with utmost discretion.
  • Served as primary point of contact for parents and visitors, providing guidance and information.
  • Tracked inventory of office supplies, executing orders to prevent shortages.
  • Organised school calendar, coordinating academic and extracurricular activities.
  • Composed correspondence representing school, upholding professionalism in communications.
  • Categorised and channelled incoming emails to relevant staff promptly.
  • Delivered first aid to students as required, complying with health and safety regulations.
  • Mediated resolution of disputes concerning invoices and payments, upholding positive client relations.
  • Facilitated purchase orders and processed invoices, ensuring seamless contractor and client transactions.
  • Reviewed and validated invoices and purchase orders, rectifying any discrepancies.
  • Partnered with academic staff to harmonise work experience placements.
  • Arranged for weekly supermarket shopping for school items to be purchased and delivered using the trust credit card, recording all purchases and receipts on our cloud based finance system.

Administration officer

Department For Work & Pensions
Leicester
10.2005 - 10.2020
  • Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
  • Safeguarded sensitive information, ensuring compliance with data protection regulations.
  • Managed incoming calls and correspondence, delivering prompt responses to enquiries.
  • Organised, archived, and accessed official documents while upholding strict confidentiality.
  • Maintained excellent team relationships by proactively helping others with complex customer benefit cases.
  • Guided customers regarding social security benefits and additional support services.
  • Maintained expertise in government policies and updates to effectively address benefit queries.

Hotel Consultant

HRG - BTI Hogg Robinson
Leicester
05.2002 - 06.2004
  • Managed hotel bookings for corporate clients, securing competitive rates and confirming reservations accurately.
  • Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
  • Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
  • Liaised with independent hotels to secure excellent rates for corporate clients during periods of high demand.

Shop Assistant / Deli Counter

Sainsbury's
Wigston, Leicestershire
02.1996 - 05.2002
  • Display merchandising for food products
  • Deliver exceptional customer service through effective communication and problem-solving skills.
  • Crafting and presenting diverse food options tailored to customer requests.
  • Executed manual handling and cleaning duties in compliance with hygiene and safety regulations. Prepared food while adhering to strict health and hygiene standards. Followed company policies to ensure a safe working environment.
  • Finalising documentation.
  • Inventory management and rotation.
  • Collaborating within a team.
  • Processed and loaded deliveries and backstock onto store shelves.

Education

GCSEs -

Guthlaxton College
Leicester
08.2014 - 06.2016

Skills

  • Attention to detail
  • Motivation
  • Good interpersonal skills
  • Teamwork
  • Confidential document handling
  • Effective communication
  • Purchase orders handling
  • Invoice processing

Affiliations

  • travel
  • World Cuisine

Certification

Full UK Driving Licence


Emergency First Aid at Work (Including Paediatric Element)

Timeline

Administration / Finance Assistant

All Saints C of E Primary School
10.2019 - Current

GCSEs -

Guthlaxton College
08.2014 - 06.2016

Administration officer

Department For Work & Pensions
10.2005 - 10.2020

Hotel Consultant

HRG - BTI Hogg Robinson
05.2002 - 06.2004

Shop Assistant / Deli Counter

Sainsbury's
02.1996 - 05.2002

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Amy Florence