Amy Fleming
Broadstairs,kent
Summary
Dedicated Customer Service Professional with a strong foundation in face-to-face selling and time management. Delivered outstanding service through effective teamwork and adherence to hygiene regulations. Fostered positive interactions and created engaging activities, driving a collaborative environment and connecting with diverse groups.
Overview
6
6
years of professional experience
Work history
Casual Dining Room Assistant
Royal British Legion
Broadstairs, Kent
2025.08 - Current
- Enhanced dining experience by ensuring clean and well-set tables.
- Assisted during peak hours by taking additional responsibilities – showcased adaptability under pressure and excellent teamwork.
- Fostered team spirit amongst staff members, contributing to overall productive work environment.
- Upheld high hygiene standards with regular cleaning duties, promoting healthful dining setting.
Casual Housekeeping assistant
Royal British Legion
Broadstairs, Kent
2025.02 - Current
- Upheld high hygiene standards for residents' satisfaction.
- Exhibited confidentiality handling residents' belongings, fostering trust.
- Assisted in deep cleaning operations to maintain the care home's regulations and standards.
- Ensured all tasks were completed to excellent standards.
Casual Activities assistant
Royal British Legion
Broadstairs, Kent
2025.04 - 2025.12
- Assisted with event planning, adding excitement to residential community life.
- Adapted activities for individual abilities, ensuring all could participate and enjoy themselves.
- Planned celebration activities for notable birthdays and anniversaries, uplifting resident morale.
- Ran one-to-one and group activities to bespoke resident needs and requirements.
Bar Associate
GLL
Bath
2023.09 - 2024.03
- Delivered excellent customer service with a positive and enthusiastic attitude, taking orders and preparing a variety of beverages.
- Facilitated smooth operations through the organisation of the bar and stock maintenance.
- Worked well and communicated effectively within a team to achieve tasks and provide a high level of customer satisfaction.
- Able to multi-task within a fast-paced and pressured environment.
- Maintained a high standard of cleanliness in all work areas to comply with health and safety regulations.
- Arranged products to create attractive displays.
- Processed cash, credit card and voucher payments using POS terminals.
Bar Associate
Wetherspoons
Bath
2021.01 - 2022.09
- Built rapport and delivered a high level of customer service, to drive sales and create a positive atmosphere.
- Outstanding attention to detail, completing all tasks to an excellent standard.
- Maintained brand image by keeping neat personal appearance and professional attitude.
- Processed cash, credit card and voucher payments using POS terminals.
- Demonstrated a full knowledge of all menu items, contents and preparation methods to provide suggestions tailored to the customer's preferences.
- Monitored and replenished stock to maintain bar inventory.
- Displayed brilliant problem-solving skills when encountering any issues or queries from customers and using own initiative to create solutions.
- Conducted ID checks in line with Challenge 25 rules and regulations.
Education
Diploma of higher education - Physical Geography
Bath Spa University
BathA Level or Equivalent In Sociology, Geography and Psychology -
The City Academy, Hackney
Skills
- Hygiene regulations knowledge
- Hygiene compliance
- Customer service excellence
- Face-to-face selling
- Food safety
- Time management skills
- Teamwork
- Positive and enthusiastic
- Patience and tolerance
References
References available upon request.
Volunteer Experience
Tasty Planters Volunteer - Broadstairs Town Team 03/2024 to current : Growing vegetables and maintaining community planters. Interacting and encouraging the local community to grow their own vegetables. Setting up, promoting and attending many community events for the team.
Hobbies and interests
- Roller Skating
- Gardening
- Creative Writing
- Health & Fitness
- Cycling
Timeline
Casual Dining Room Assistant
Royal British Legion
2025.08 - Current
Casual Activities assistant
Royal British Legion
2025.04 - 2025.12
Casual Housekeeping assistant
Royal British Legion
2025.02 - Current
Bar Associate
GLL
2023.09 - 2024.03
Bar Associate
Wetherspoons
2021.01 - 2022.09
A Level or Equivalent In Sociology, Geography and Psychology -
The City Academy, Hackney
Diploma of higher education - Physical Geography
Bath Spa University