Amy Evans

• Delivered excellent customer service by understanding and meeting client's luxury needs.
• Demonstrated comprehensive knowledge of high-end products for informed recommendations.
• Created a welcoming store environment with meticulous attention to visual merchandising.
• Assisted in inventory management to maintain optimal stock levels.
• Upsold premium products effectively, heightening overall sales revenue.
• Achieved highest monthly sales within the branch on two occasions.

• Developed and implemented social media strategy: Created comprehensive social media plans that aligned with brand goals, enhancing reach and engagement across platforms.
• Increased social media engagement over a six-month period through effective social media management.
• Increased sales by 51% through effective social media management.
• Smoothened social media management process by creating and maintaining content schedules in Hootsuite.
• Cultivated meaningful connections with clients through excellent copywriting and building an online rapport.

• Provided customer support: handled diverse customer enquiries through phone, email, and live chat, ensuring prompt, courteous, and solution-focused interactions that align with Mulberry's premium brand values.
• Product Knowledge & Expertise: Maintained in-depth knowledge of product lines, advising customers on features, care, and availability, which contributed to enhanced customer satisfaction, and repeat business.
• Multi-Channel Communication Skills: Adapted communication style across various channels to cater to unique customer needs, strengthening rapport, and fostering a high level of trust.

Customer Retention & Brand Loyalty: Focused on building long-term customer relationships, driving brand loyalty through a personalised and attentive service approach.

• High Attention to Detail & Accuracy: Ensured precision in data entry, order tracking, and follow-up communications, which contributed to efficient service delivery and minimised errors.