Amy Cull
Wrestlingworth,Bedfordshire
Summary
Expert in pub and hospitality management with a strong emphasis on customer service excellence. Proven track record in staff recruitment, training, and supervision, alongside expertise in cash handling and stock control. Exceptional time management, organization, communication, and teamwork skills contribute to consistently high-quality results.
Overview
27
27
years of professional experience
Work history
Manager
The Hoops Pub
Bassingbourn, Cambridgeshire
2011.06 - 2025.12
- Oversaw all pub operations, focusing on staffing, stock control, and customer service.
- Recruited and trained staff to maintain high operational standards.
- Managed cash flow, ordering processes, and supplier relationships effectively.
- Ensured compliance with licensing, health, and safety regulations consistently.
- Cultivated strong relationships with regular customers and local community members.
Caregiver & Childminder
Pat Archer
Wrestlingworth, Central Bedfordshire
2008.10 - 2011.01
- Provided full-time care and support for family member, ensuring safety and well-being.
- Delivered childcare in a structured, nurturing environment promoting developmental growth.
- Demonstrated strong organisational skills, patience, and responsibility throughout caregiving.
Manager
Brookside Shop
Wrestlingworth, Central Bedfordshire
2007.12 - 2008.09
- - Responsible for opening and closing the shop
- - Managed stock levels, ordering, and displays
- - Delivered excellent customer service
- - Handled cashing up and daily takings
- - Supervised staff and rotas
Landlady
The Chequers
Wrestlingworth, Central Bedfordshire
2003.10 - 2007.11
- Oversaw daily operations of a successful pub, ensuring profitability and efficiency.
- Managed finances, stock ordering, and staff rotas to optimise resource allocation.
- Delivered exceptional customer service to enhance guest experiences.
- Organised events and promotions, resulting in increased footfall and patron engagement.
Zoo keeper
Kim Simmons
Linton, Cambridgeshire
1998.11 - 2000.01
- Maintained cleanliness of animal enclosures for a healthier living environment.
- Participated in international conferences about wildlife conservation; gained insights into latest research findings and best practices.
- Trained new staff members for better performance and adherence to zoo standards.
- Carried out feeding routines, maintaining strict dietary regulations for each species.
Education
NVQ Level 2 - Animal care
Cambridgeshire College of Agriculture and Horticulture
Milton, Cambridgeshire /1996 - /1998
NVQ Level 1 - Animal care
Cambridgeshire college of agriculture and horticulture
Milton, Cambridgeshire /1995 - /1996
Skills
- - Pub & hospitality management
- - Customer service excellence
- - Staff recruitment, training & supervision
- - Cash handling & stock control
- - Time management & organisation
- - Communication & teamwork
- - Problem-solving & adaptability
References
Available on request
Affiliations
- Cycling
- Reading
- Walking
- Music
Timeline
Manager
The Hoops Pub
2011.06 - 2025.12
Caregiver & Childminder
Pat Archer
2008.10 - 2011.01
Manager
Brookside Shop
2007.12 - 2008.09
Landlady
The Chequers
2003.10 - 2007.11
Zoo keeper
Kim Simmons
1998.11 - 2000.01
NVQ Level 2 - Animal care
Cambridgeshire College of Agriculture and Horticulture
/1996 - /1998
NVQ Level 1 - Animal care
Cambridgeshire college of agriculture and horticulture
/1995 - /1996