Amy Craddock
Bath ,Somerset
Summary
Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills.
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving environmen.
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication.
Overview
31
31
years of professional experience
Work history
Shepherd/shearer
Self employed/ Nick Flux
Bath , Bath and North East Somerset
06.2024 - Current
- Managed breeding programmes for enhanced herd quality.
- Ensured flock health by regular monitoring and treatment of illnesses.
- Facilitated lambing process during birthing season, ensuring safe delivery of lambs.
- Tended to new-born lambs ensuring they were properly fed and cared for.
Equine massage therapist
Myself
Bath, Bath and North East Somerset
07.2023 - Current
- Established strong rapport with clients through excellent communication skills, fostering repeat business.
- Developed personalised treatment plans to aid in pain management and stress relief.
- Administered sports massages to horses aiding in improved performance.
- Provided education on stretches and exercises, contributing to client's long-term health improvement.
Coach park manager
Tracsis
Glastonbury festival , Somerset
06.2022 - Current
- Scheduled staff shifts for seamless operations around the clock.
- Resolved transportation issues swiftly, minimised downtime.
- Setting up the coach and bus park ready for 600 coaches and buses to arrive safely and depart.
- Conducting health and safety checks throughout the festival period
- Communication with colleagues to enhance the running and safety of the coach park throughout the festival.
Animal feed operator
Cradock and Son
Bath, Bath and North East Somerset
01.2007 - 06.2010
- Checked finished products regularly, maintained high-quality standard consistently.
- Identified potential issues, reduced downtime through preventative maintenance tasks.
- Followed strict hygiene guidelines to maintain cleanliness within the workspace.
- Delivered animal feed
- Organised daily deliveries
Royal Mail Post person
Royal Mail Delivery Office
Bath, Bath and North East Somerset
01.2001 - 05.2007
- Navigated local area expertly, maximising route efficiency
- Ensured timely delivery by sorting and organising mail accurately.
- Enhanced efficiency by operating automated sorting equipment correctly.
- Ensuring correct delivery of parcels and letters in the ‘callers office’
- Telephone operations
- Strengthened trust in postal services through punctual deliveries.
- Followed all company policies, promoting a professional image at all times.
- Handling of sensitive post
- Handled fragile items carefully, ensuring they arrived undamaged.
- Maintained safe environment with adherence to health and safety regulations.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Delivered parcels and letters for enhanced customer convenience.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Provided excellent customer service to enhance satisfaction levels.
- Adhered to delivery schedules to maintain service standards.
- Supported colleagues during busy periods for improved workflow management.
- Managed high volume of mail, maintaining quality of service.
- Improved community relations by providing friendly, reliable service.
- Processed cash on delivery payments, ensuring correct procedure followed every time.
- Assisted customers with queries, providing solutions promptly.
Bar staff member
The Wheatsheaf Inn
Bath, Bath and North East Somerset
01.1999 - 03.2000
- Engaged in upselling techniques, boosting sales revenue.
- Checked identification to maintain legal compliance.
- Adhered to health and safety regulations strictly.
- Restocked bar efficiently during busy periods.
- Liaised with kitchen staff for seamless service delivery.
- Helped organise special events at the bar.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Horse stable manager
Frank Shellard
Bath, Bath and North East Somerset
05.1995 - 04.1999
- Managed administrative tasks to keep stable open
- Supervised grooming activities ensuring horses always presented well at events and shows.
- Conducted regular health checks for early detection of equine illness
- Provided excellent customer service for improved client satisfaction in riding classes.
- Trained new staff members to ensure efficient stable operations.
- Organised regular equipment inspections for maintaining safety in the stables.
- Coordinated veterinary visits to maintain the health of all horses.
- Improved stable conditions by implementing thorough daily cleaning routines.
Veterinary assistant/receptionist
Garston house vet group
Frome, Somerset
08.1994 - 07.1997
- Performed laboratory tests for prompt diagnosis.
- Maintained clean and sterile environment, ensured optimal health conditions.
- Improved patient comfort by assisting with examinations and treatments.
- Managed inventory of medical supplies to avoid shortages.
- Worked closely with veterinary team to provide excellent animal care.
- Performed administrative tasks to enhance clinic efficiency.
- Calmed anxious pets during exams or treatments for smoother procedure.
- Provided basic animal care for efficient recovery from surgeries.
- Streamlined appointment scheduling, improved customer satisfaction.
- Followed up on patient progress post-surgery with dedicated care calls.
- Assisted in complex surgeries, achieved successful outcomes.
- Handled emergencies efficiently whilst ensuring minimal distress to animals.
- Administered prescribed medications, enhanced recovery rates.
- Assisted in routine check-ups, detected early signs of illnesses.
Education
Diploma of Higher Education - Equine massage
Equine massage training UK
Ross on Wye, Herefordshire 02/2023 - 06/2023
GCSEs -
Writhlington school
Bath, Bath and North East Somerset 09/1991 - 06/1997
Shoscombe primary school
Bath, Bath and North East Somerset 09/1984 - 07/1991
Skills
- Remarkable endurance
- Organised approach
- Remote working
- Sheep behaviour understanding
- Breed identification
- Patience under pressure
- Emergency response readiness
- Radio communication techniques
- Efficient scheduling
- Strategic forward planning
- Time optimisation
- Logistics management
- Records management
- Transportation solutions
- Flexible working hours
- Palliative care experience
- Resilient under pressure
- Surgical procedures proficiency
- Small animal medicine
- Animal medicine knowledge
- Pathology identification
- Equine care expertise
- Stress resilience
- Equine massage proficiency
- Body massage competency
- Handle intoxicated customers
- Time-Efficient service
- Customer queuing management
- Basic mathematics
- Handling customer complaints
- Customer Service
Affiliations
- Beekeeping, Reading, history, gardening, cooking, countryside pursuits.
Timeline
Shepherd/shearer
Self employed/ Nick Flux
06.2024 - Current
Equine massage therapist
Myself
07.2023 - Current
Coach park manager
Tracsis
06.2022 - Current
Animal feed operator
Cradock and Son
01.2007 - 06.2010
Royal Mail Post person
Royal Mail Delivery Office
01.2001 - 05.2007
Bar staff member
The Wheatsheaf Inn
01.1999 - 03.2000
Horse stable manager
Frank Shellard
05.1995 - 04.1999
Veterinary assistant/receptionist
Garston house vet group
08.1994 - 07.1997
Diploma of Higher Education - Equine massage
Equine massage training UK
02/2023 - 06/2023
GCSEs -
Writhlington school
09/1991 - 06/1997
Shoscombe primary school
09/1984 - 07/1991
Similar Profiles
Lou Van DiepenLou Van Diepen
Partnership Manager at Road (E-Flux)Partnership Manager at Road (E-Flux)
Luka DeMayLuka DeMay
Feature Writer at Flux MagazineFeature Writer at Flux Magazine
Siddharth GundarapuSiddharth Gundarapu
CEO and Founder at Flux RoboticsCEO and Founder at Flux Robotics
Eliza CooneyEliza Cooney
Barista/Assistant to Head Barista at Boston Tea PartyBarista/Assistant to Head Barista at Boston Tea Party
Spencer Dymond-hallSpencer Dymond-hall
Assistant sales associate at RH MotorsAssistant sales associate at RH Motors