Amy Coyne
Milton Keynes,Buckinghamshire
Summary
Experienced Office Management and Administration Professional with 1 years of experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Also being a highly-motivated Advocate with extensive experience in Mental Health, Care Act, Capacity Advocacy as well as child protection and safeguarding . Draws on diverse representation experience to develop and present strategic arguments and provides clients with information to make informed decisions. Achieves positive case outcomes to surpass client expectations.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Office Manager
Telnik Scaffold LTD
Aylesbury, Buckinghamshire
02.2022 - Current
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Collaborated and clearly communicated across teams to achieve consistent service delivery.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed projects within strict deadlines and budget constraints.
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Oversaw office inventory ordering, requisitions and stocking.
- Built rapport with key stakeholders to improve communication and operational delivery.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Acted as main point of contact for the managers, expertly addressing concerns and queries.
- Maintain accreditations
- Monitor Operator license
- Manage vehicles maintenance
- Manage training matrix
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Completed orientations to integrate new staff to company systems and culture.
Independent Advocate
POhWER
Buckinghamshire , Buckinghamshire
02.2008 - 02.2022
- A good understanding of statutory advocacy under the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983 (2007 Amendments)
- An understanding of relevant public sector complaints processes
Experience providing written reports to a high standard - To be able to form positive boundaries working relationships with a wide range of clients
- To support clients who may have a range of particular communication and other needs
- To provide non-instructed advocacy
- To manage a complex caseload covering a wide range of subjects
- To research options to ensure clients can make an informed choice
- Have excellent communications skills, able to communicate sensitively and empathetically
- To communicate effectively with professionals and other organisations
- To manage risk to self and others
- To have good personal planning and organisational skills
To have good IT skills - To be an effective team player flexible positive approach
- To act on behalf of clients at all times, including following their instructions, taking action as directed by them or representing their wishes, feelings, beliefs and values in a way that is consistent with the law, guidance and best practice
- To evidence effective, outcome focused case management, ensuring all casework demonstrates processes of planning, action and review with relevant recording
- To provide high quality written reports as part of statutory advocacy roles
- To escalate concerns or complaints professionally to relevant public bodies as instructed by clients or otherwise where appropriate
To communicate appropriately with clients, relevant professionals, stakeholders and other parties in accordance with statutory advocacy roles - To maintain individual client records adhering to required standard for record keeping and Data Protection
- To provide awareness raising and information, including presentations on statutory advocacy roles
- To work effectively with the local service team and management to deliver and develop services.
- To support colleagues effectively, including problem solving and to contribute positively team meetings, planning and developments
- To work to equal opportunities and non-discriminatory practice
Education
BA HONS Social Work - Social work
Bournemouth University
Bournemouth, England 09.2003 - 01.2007
NAQ - Advocacy
POhWER
Buckinghamshire 01.2011 - 04.2011
Skills
- Relationship building
- Crisis care planning
- Risk assessment
- Adult welfare and protective services
- Report preparation
- Follow through
- Caseload management
- Clients rights
- Document filing
- Appointment Scheduling
Languages
English
Fluent
Timeline
Office Manager
Telnik Scaffold LTD
02.2022 - Current
NAQ - Advocacy
POhWER
01.2011 - 04.2011
Independent Advocate
POhWER
02.2008 - 02.2022
BA HONS Social Work - Social work
Bournemouth University
09.2003 - 01.2007
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