Amy Corry
Hillsborough,Northern Ireland
Summary
Dedicated technology professional with analytical problem-solving abilities and a high attention to detail. Thrives in fast-moving environments and proactive in identifying opportunities to expand technical capabilities. Applies critical thinking to inform decision making, achieving complex business objectives and improving business performance. Possesses strengths in building rapport with global clients to understand requirements, extraction and analysis of data using ETL processes and visualisation tools, and agile working methodology. Passionate about prioritising wellbeing and inclusive teams within the workplace to enhance team performance and boost morale.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Technology Consultant (Associate to Manager)
PwC
Belfast
09.2017 - 11.2023
- Delivered Oracle Cloud ERP implementations for global clients across various sectors, from the planning, design and development phases, through to testing, deployment and support.
- Led successful teams on large projects, promoting agile working, managing stakeholder relationships and escalating risks to achieve exceptional deliverables.
- Facilitated client workshops to understand and define business requirements, and provided support and training to increase user confidence navigating Oracle Cloud ERP.
- Responsible for data migration from legacy IT systems to Oracle Cloud ERP using the Extract, Transform, Load methodology, as well as data analysis using visualisation tools such as Alteryx and Tableau.
- Acted as a mentor for junior colleagues to consistently exceed individual performance KPIs.
- Engaged in bidding processes to win client work by writing proposals to showcase how PwC and Oracle would meet client requirements.
Customer Services Advisor
Santander UK
Belfast
11.2015 - 08.2017
- Managed large volumes of customer queries and offered accurate solutions through effective multitasking.
- Used strong interpersonal skills and conflict resolution techniques to prioritise positive customer experiences by efficiently resolving concerns and complaints.
- Recorded and processed customer data accurately and obtained feedback from customers to improve user journeys.
- Adhered strictly to policies and Banking standards for continued company compliance and good practice.
- Promotion of digital and mobile banking by providing detailed advice on product and service benefits.
- Educated customers on detecting fraud and mitigating exposure to keep their accounts secure.
Camp Counsellor
Maine Teen Camp
Maine
06.2015 - 08.2015
- Built trusting and meaningful relationships with campers and staff from diverse cultures through excellent communication.
- Maintained positive camp experiences through compassionate emotional support.
- Encouraged campers of mixed abilities to engage in different activities to learn new skills and meet new people.
- Acted professionally and responsibly to demonstrate core camp values.
Customer Advisor
Gordons Chemist
Ballynahinch
05.2014 - 06.2015
- Delivered excellent customer service creating strong relationships to understand the customer's needs.
- Maintained stock levels and ensured the store remained presentable and inviting.
- Met sales targets and promoted special offers by organising events and enhancing customer involvement.
- Attended training to learn about new products and expand product offerings in store.
Customer Assistant
Tesco
Dundee
08.2013 - 12.2013
- Provided fast checkout service with high levels of customer care and transaction speed.
- Shopping for online customers and ensuring items being delivered were of a high standard.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Education
MA Honours - Town and Regional Planning - 2:1
University of Dundee
09.2010 - 06.2014
A-Levels - Maths - B, Geography - C, ICT - C
Hunterhouse College
Belfast 09.2008 - 06.2010
Skills
- Customer rapport and relationship management
- User requirement gathering
- Business process mapping
- Data extraction and analysis
- Visualisation tools eg Alteryx and Tableau
- Coaching leadership
- Agile working
Certification
- Oracle Financials Cloud: Payables 2021 Implementation Essentials
- ITIL v3 Foundation
Security Clearance
- BPSS Security Clearance
Timeline
Technology Consultant (Associate to Manager)
PwC
09.2017 - 11.2023
Customer Services Advisor
Santander UK
11.2015 - 08.2017
Camp Counsellor
Maine Teen Camp
06.2015 - 08.2015
Customer Advisor
Gordons Chemist
05.2014 - 06.2015
Customer Assistant
Tesco
08.2013 - 12.2013
MA Honours - Town and Regional Planning - 2:1
University of Dundee
09.2010 - 06.2014
A-Levels - Maths - B, Geography - C, ICT - C
Hunterhouse College
09.2008 - 06.2010
Similar Profiles
Julian WalleJulian Walle
Technology Operations Manager at PwCTechnology Operations Manager at PwC
Vartika SinghVartika Singh
Internship Trainee at PwCInternship Trainee at PwC
ERIN MONTRASTELLEERIN MONTRASTELLE
Engagement Support Concierge/ Onboarding- Workplace Solutions at PwCEngagement Support Concierge/ Onboarding- Workplace Solutions at PwC
Fenil SamaniFenil Samani
Associate at PwCAssociate at PwC
Renjith MathewRenjith Mathew
Resort Manager at Blossom Hill ResortResort Manager at Blossom Hill Resort