Amy-Claire Hill
Helston,Cornwall
Summary
Accomplished professional with a strong focus on discretion and confidentiality, adept in virtual communication and database management. Demonstrates exceptional attention to detail and organisation, ensuring efficient document formatting and professional correspondence. Skilled in maintaining office records, reporting, and documentation with resilience under pressure. Committed to delivering results-driven solutions while upholding confidentiality maintenance. Career goals include leveraging intercultural competence and customer service expertise to enhance organisational efficiency.
Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
26
26
years of professional experience
Work history
Front of house team member
Childrens Sailing Trust
Helston, Cornwall
04.2025 - Current
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Facilitated positive dining experiences by providing excellent customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Maintained high standards of customer service during peak times.
- Recommended menu items to guests, enhancing their dining experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Assisted guests with queries or requests for optimal guest experience.
- Established rapport with regular diners, fostering a loyal client base.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Managed cash transactions accurately, ensuring accurate financial records.
School catering assistant
Chartwells
Porthleven, Cornwall
04.2018 - 04.2025
- Prepared special dietary requirement meals to accommodate diverse student needs.
- Assisted in the preparation of nutritious meals for 100+ students daily.
- Prepared fresh fruit and vegetable snacks daily, promoting healthy eating amongst students.
- Performed various kitchen duties such as washing dishes, chopping vegetables and setting up dining tables efficiently.
- Checked quality of ingredients before use, preventing potential foodborne illnesses.
- Managed stock levels in pantry, ensuring timely replenishment when required.
- Dealt with student queries regarding meal contents courteously and accurately.
- Helped maintain a safe working environment by following health and safety guidelines strictly.
- Observed stringent allergen awareness practices, thus minimising risk of cross contamination.
- Maintained high hygiene standards with regular cleaning of all kitchen utensils.
- Worked under pressure during peak lunch hours to serve meals on time.
- Observed strict adherence to food safety regulations at all times.
- Created enjoyable dining experience with friendly and considerate customer service.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
Office administrator
Rm and SJ Jones and son
Helston, Cornwall
02.2016 - 08.2016
- Prepared reports meticulously for accurate record-keeping purposes.
- Managed daily scheduling to facilitate organised operations.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Streamlined office operations by implementing effective filing systems.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Handled correspondence, providing timely responses to all enquiries.
- Resolved customer queries promptly for improved client satisfaction.
Chiropractic Assistant
Westcountry Family Chriopractic
Redruth, Cornwall
02.2008 - 02.2009
- Implemented new booking system which enhanced appointment management significantly.
- Maintained confidentiality handling sensitive information; adhering strictly to data protection regulations at all times.
- Managed telephone lines effectively, ensuring excellent customer service provision at all times.
- Facilitated smooth office workflow with proficient scheduling of patient appointments.
- Provided administrative support to chiropractors, preparing reports, filing paperwork and managing correspondence efficiently.
- Demonstrated empathy whilst communicating with patients about their health concerns, encouraging trust and rapport.
- Fostered a welcoming environment for patients by keeping reception tidy and organised.
HR manager
Cornish Linen Services
Pool, Cornwall
04.2006 - 01.2007
- Streamlined recruitment process by implementing an applicant tracking system.
- Coordinated employee engagement initiatives for improved staff morale.
- Liaised with department managers to identify staffing needs.
- Assisted in succession planning to ensure business continuity.
- Maintained open communication channels with employees, fostered trust within teams.
- Conducted regular performance evaluations, identified areas of improvement.
- Implemented HR policies and procedures for legal compliance.
- Handled grievance procedures in line with employment law regulations.
- Managed redundancy processes, minimised legal risks.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Handled company recruitment activities to develop high-achieving workforce.
Telemarketer
Baltic Pine Conservatories
Penzance, Cornwall
03.2005 - 01.2006
- Maintained a calm demeanour under pressure situations, upheld professionalism at all times.
- Documented all calls with detailed notes for future reference.
- Initiated customer interaction through outbound calls for product awareness.
- Met performance targets consistently without compromising on quality of service.
- Identified potential leads by assessing customer requirements.
- Provided excellent customer service to ensure client satisfaction.
- Addressed customer queries promptly, solved issues effectively.
Mortgage loan processor
The Mortgage Group
Falmouth, Cornwall
03.2000 - 04.2005
- Assisted customers in choosing suitable mortgage options, enabling informed decisions.
- Simplified loan application process by implementing a more efficient digital system.
- Ensured timely completion of documentation with meticulous attention to detail.
- Mitigated risks through careful analysis of financial information.
- Provided up-to-date knowledge on changing regulations and compliance requirements, maintaining professional standards.
- Facilitated customer understanding of complex mortgage products for informed decision making.
- Managed multiple cases concurrently whilst maintaining high levels of accuracy.
- Organised paperwork efficiently, reducing processing delays.
- Processed loan applications, resulting in quicker response times.
- Collaborated closely with sales team to ensure seamless delivery of services.
- Cooperated with underwriters for smoother loan approvals.
- Kept relevant parties updated on progress of loan applications, fostering effective communication channels.
- Adhered to all compliance guidelines for retail mortgage lending.
Education
NVQ Level 2 - Art
Truro College
Truro 09/1996 - 07/1998
GCSEs -
Falmouth Community College
Falmouth, Cornwall 09/1992 - 09/1996
Skills
- Discretion and confidentiality
- Virtual communication
- Attention to Detail
- Database management
- Organisation and prioritisation
- Database administration
- Document formatting
- Professional correspondence
- Results-driven
- Confidentiality maintenance
- Written and verbal communication
- Telephone etiquette
- Maintaining office records
- Reporting and documentation
- Resilience under pressure
- Time efficiency
- Intercultural competence
- Customer Service
Timeline
Front of house team member
Childrens Sailing Trust
04.2025 - Current
School catering assistant
Chartwells
04.2018 - 04.2025
Office administrator
Rm and SJ Jones and son
02.2016 - 08.2016
Chiropractic Assistant
Westcountry Family Chriopractic
02.2008 - 02.2009
HR manager
Cornish Linen Services
04.2006 - 01.2007
Telemarketer
Baltic Pine Conservatories
03.2005 - 01.2006
Mortgage loan processor
The Mortgage Group
03.2000 - 04.2005
NVQ Level 2 - Art
Truro College
09/1996 - 07/1998
GCSEs -
Falmouth Community College
09/1992 - 09/1996