Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Amy Chalmers

Crumlin

Summary

I am an extremely hard working and motivated person. I strongly believe that my skills and knowledge enable me to become a valued member of any team.

I am very organised and I always ensure any task I am given is completed promptly but also to the highest standard.

I believe that my previous experience in social care and customer service has given me the opportunity to learn so many skills and experiences.

I am very friendly and approachable, and I have a passion for helping people. I am able to build trusting relationships, but also ensure professional boundaries are always respected.

I am very resilient, and I learn from past experiences where something may not have gone so well. I do not let difficult situations get in the way of me doing my job to an extremely high standard.

I am always willing to learn something new and not afraid to put myself forward to do something. I take these as an opportunity to grow and enable me to become more experienced in my job role.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work history

Relief Support Worker

Pobl
Blackwood, Caerphilly County Borough
11.2024 - Current
  • Supporting individuals with learning disabilities, physical disabilities and challenging behaviour.
  • Supporting individuals to learn new skills and promoting independence.
  • Provided emotional support to individuals, enhancing their overall wellbeing.
  • Assisting individuals with personal hygiene tasks, ensuring dignity is respected at all times.
  • Communicated effectively with family members about progress and concerns, as well as communicating with local authorities and health professionals on behalf of individuals.
  • Meal preparation, encouraging healthy lifestyle and choices.
  • Ensuring paperwork is completed and reviewed regularly, taking part in regular care reviews and team meetings.
  • Ensuring a thorough handover is given to staff taking over at the end of shift, and also keeping team manager updated on any issues or important events during the shift.

Insurance Claims Handler

Admiral
Cardiff
10.2023 - 06.2024
  • Handled complex claims for claim resolution.
  • Ensured accurate assessments for fair claim payouts.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully delivered on tasks within tight deadlines.
  • Communicated effectively using telephone, email and webchat, delivering excellent customer service.
  • Dealt with difficult customers, coming to best resolution possible for the customer and the business.

Support Worker

Pobl
Blackwood
05.2017 - 10.2023
  • Supporting individuals with learning disabilities, physical disabilities and challenging behaviour.
  • Supporting individuals to learn new skills and promoting independence.
  • Provided emotional support to individuals, enhancing their overall wellbeing.
  • Assisting individuals with personal hygiene tasks, ensuring dignity is respected at all times.
  • Communicated effectively with family members about progress and concerns, as well as communicating with local authorities and health professionals on behalf of individuals.
  • Meal preparation, encouraging healthy lifestyle and choices.
  • Ensuring paperwork is completed and reviewed regularly, taking part in regular care reviews and team meetings.
  • Taking on key worker role for one individual ensuring all paperwork is completed and up to date, ensuring concerns are addressed, any notes to discuss in team meetings are prepared and building trusting and professional relationship with the individual.

Care Worker

Reach
Llanishen, Cardiff
06.2014 - 05.2017
  • Provided personal care to residents, always maintaining dignity and respect.
  • Administering prescribed medication on schedule.
  • Assisted residents at meal times, either preparing meals in their own flat or transporting the resident down to the canteen area for meal times.
  • Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
  • Assured safety measures were met to prevent falls or accidents.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Communicating with family members to address any concerns and give updates on resident's wellbeing.
  • Completing domestic tasks in the resident's flat to a high standard.
  • Always ensuring paperwork is completed and thorough handover is given to staff taking over at the end of the shift.

Nursery Assistant

Tedi Bach Nursery
Gilfach, Bargoed
09.2012 - 06.2014
  • Assisted in meal preparation for nourishing the children properly.
  • Facilitated outdoor activities, promoting physical health.
  • Ensured we had positive relationships with parents/care givers for better understanding of child's needs.
  • Assisted with nap times which contributed to improved energy levels throughout the day.
  • Preparing activities for the week ahead to ensure children are engaged and learning new skills.
  • Working with children with SEN and working 1-1 with children with autism and challenging behaviour.
  • Completing detailed logs on children through the day, and ensuring detailed handover is completed with parents/care givers at the end of the day.

Education

GCSEs -

Lewis Girls Comprehensive School
Ystrad Mynach, Caerphilly County Borough
09.2004 - 07.2010

A-Levels -

Lewis Girls Comprehensive School
Ystrad Mynach
09.2010 - 06.2012

NVQ Level 2 - Health and Social Care

Ystrad Mynach College
Ystrad Mynach, Caerphilly County Borough
09.2012 - 07.2013

Skills

  • Reliable and trustworthy
  • Infection control knowledge
  • Dealing with vulnerable clients
  • Dementia care knowledge
  • Assistive technology use
  • Professional boundaries understanding
  • Basic nursing care
  • Behaviour modification techniques
  • Risk assessment application
  • Personal care assistance
  • Palliative care understanding
  • Medication Administration
  • Meal preparation
  • Activities planning
  • Record-keeping
  • Learning disabilities support
  • Autism Spectrum Disorder support
  • Crisis intervention strategies
  • Health and Safety regulations
  • Food Hygiene Certification
  • Residential housekeeping
  • Communication skills
  • Customer Service
  • Conflict Resolution

References

References available upon request.

Timeline

Relief Support Worker

Pobl
11.2024 - Current

Insurance Claims Handler

Admiral
10.2023 - 06.2024

Support Worker

Pobl
05.2017 - 10.2023

Care Worker

Reach
06.2014 - 05.2017

Nursery Assistant

Tedi Bach Nursery
09.2012 - 06.2014

NVQ Level 2 - Health and Social Care

Ystrad Mynach College
09.2012 - 07.2013

A-Levels -

Lewis Girls Comprehensive School
09.2010 - 06.2012

GCSEs -

Lewis Girls Comprehensive School
09.2004 - 07.2010
Amy Chalmers