Amy Cartwright
Worcester,Worcestershire
Summary
Dynamic and adaptable professional with a proven track record in delivering excellent customer service and fostering team collaboration. Demonstrates strong communication skills and keen attention to detail, ensuring high-quality outcomes in all tasks. Experienced in mentoring and coaching, with a commitment to continuous learning and development. Seeks solutions to problems and applies analytic knowledge to findings
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Business Systems Administrator
West Mercia Police
Worcester, Worcestershire
08.2022 - Current
- Provided exceptional customer service by actively addressing concerns and delivering clear, informative responses.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Executed daily duties with precision and reliability, contributing to overall operational effectiveness.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated proactive engagement and adaptability in fast-paced environment, enhancing team morale.
- Supported team by demonstrating respect and willingness to help.
- Used Microsoft Word and other software tools to create documents and clear communications.
Team Support Manager/Section Co-Ordinator
Marks & Spencer
Bridgnorth, Shropshire
09.2019 - 08.2022
- Implemented training programs, maximising team performance and aligning skills with organisational goals.
- Conducted regular performance reviews, encouraging continuous improvement in staff skills and customer service.
- Monitored employee and customer interactions to assess quality of service.
- Managed complex customer issues, enhancing customer satisfaction.
- Adjusted resource allocation according to workload fluctuations, ensuring optimal utilisation.
- Prioritised workload effectively, optimising time management within the team.
- Conducted 'new-starter' induction programmes ensuring same level of training was administered
Fire. Health & Safety Officer
Marks & Spencer
Bridgnorth, Shropshire
03.2016 - 09.2019
- Conducted regular site inspections for a safer working environment.
- Maintained records accurately which facilitated efficient tracking of incidents and improvements.
- Facilitated fire drills for enhanced preparedness during emergencies.
- Investigated incidents thoroughly, ensuring future preventive measures were set in place.
- Enhanced staff understanding of health and safety protocols by conducting training sessions.
- Supported managers and supervisors in implementing new and updated policies and procedures, and in meeting objectives and targets for their section.
Education
Bachelor of Arts - Accounting & Finance
University of Plymouth
Plymouth, England 09.2010 - 05.2013
Skills
- Strong communication skills
- Team work and collaboration
- Keen attention to detail
- Excellent customer service
- Adaptable, flexible and quick to learn
- Mentoring and coaching
Timeline
Business Systems Administrator
West Mercia Police
08.2022 - Current
Team Support Manager/Section Co-Ordinator
Marks & Spencer
09.2019 - 08.2022
Fire. Health & Safety Officer
Marks & Spencer
03.2016 - 09.2019
Bachelor of Arts - Accounting & Finance
University of Plymouth
09.2010 - 05.2013