AMY BUTCHER
Redruth,Cornwall
Summary
Proactive Assistant Manager, dynamic, reliable and committed.
With an ability at boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement. Demonstrates exceptional communication abilities, proactive initiative, and a strong aptitude for decision making and task prioritisation. Proficient in EPOS systems, money handling, and customer service excellence, with a creative approach to product displays and process optimisation.
Overview
14
14
years of professional experience
4004
4004
years of post-secondary education
Work history
Assistant manager
Poundland
Pool, Cornwall
04.2023 - Current
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Streamlined store operations with efficient scheduling.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Supervisor
Poundland
Pool, Cornwall
01.2014 - 03.2023
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Monitored display stock levels, replenishing as needed for a consistently well-stocked sales floor.
- Effectively and efficiently carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Sales Assistant
99p Stores
Pool, Cornwall
01.2011 - 01.2014
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and promotional pricing.
- Created attractive product displays to enhance customer engagement and boost sales.
Education
Certificate of Higher Education - Access to Nursing
Cornwall College
Pool, CornwallGCSEs -
Hayle Community College
Hayle, CornwallSkills
- Staff management
- Excellent communication
- Staff scheduling
- Inventory oversight
- Processes and procedures
- Customer service
- EPOS knowledge
- Money handling
- Proactive initiative taker
- Product display creativity
- Decision making
- Time management
- Task prioritisation
Timeline
Assistant manager
Poundland
04.2023 - Current
Supervisor
Poundland
01.2014 - 03.2023
Sales Assistant
99p Stores
01.2011 - 01.2014
Certificate of Higher Education - Access to Nursing
Cornwall College
GCSEs -
Hayle Community College
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