Amy Briggs
Mirfield,Kirklees
Summary
Dynamic and self-motivated professional with a proven track record in team leadership and management. Demonstrates exceptional organisational skills, adept at scheduling and time management, ensuring efficient operations. Skilled in conflict resolution and risk management processes, fostering a collaborative environment as a motivational team player. Proficient in Microsoft Office, with strong communication skills that enhance team performance. Committed to continuous improvement and methodical multitasking to achieve strategic goals.
Overview
9
9
years of professional experience
Work history
Nail Technician
Self Employed
Mirfield, Kirklees
06.2023 - Current
- Successfully delivered on tasks within tight deadlines.
- Managed over 50 calls and emails per day to strive for quality.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Managed budgeting process, achieved cost-efficiency goals.
- Assembled and analysed data to identify trends and potential risks.
- Analysed data to forecast future requirements and supplies needed for insight business decisions.
Customer Services Advisor
buy it direct
Huddersfield, KIR
10.2020 - 05.2023
- Completed customer requests received via emails and calls, offering prompt solutions to maintain customer satisfaction.
- Managed over 120 emails per day along side over 50 calls.
- Processed orders, payments alongside queries everyday, exceeding targets set by management.
- Performed in-depth research to answer more complex questions.
- Obtained information to resolve customer inquiries.
- Assisted customers with questions and concerns.
- Assisted customers with store/product complaints.
- Took initiative in difficult situations, leading to timely problem-solving.
- Utilised CRM software proficiently for efficient tracking and management of complaints.
- Maintained comprehensive records of all customer interactions, enhancing transparency.
- Promoted a positive attitude under pressure, fostering team resilience.
- Demonstrated empathy whilst dealing with distressed customers, preserving company image.
- Improved customer satisfaction by handling complaints promptly and professionally.
Hospitality Manager
wetherspoons
Bradford, BRD
03.2019 - 12.2020
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
- Provided the highest customer service to every customer and exceptional care to all customers.
- Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed shift beginning and end procedures, including brakes and daily must do tasks.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Assisted guests with making menu choices in informative and helpful fashion.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Calculated charges, issued bills and collected payments.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Identified items in stock for first use to decrease waste and profit loss.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Running a shift affectionately ensuring all goals are met while making sure each member of staff knew what they were doing and for what time frame to have it done it.
Construction Labourer & Administrator
BB joiners
Bradford, BRD
01.2018 - 02.2019
- Offered exceptional attention to detail in every task assigned.
- Carried out general day-to-day site work including cleaning and setup/closedown.
- Loaded and unloaded materials, continually adhering to site safety protocols.
- Maintained a clean and tidy site, minimising risk and optimising staff wellbeing.
- Maintained excellent quality standards throughout for high levels of customer satisfaction.
- Used shovels or heavy equipment to move different materials based on job needs.
- Contributed to team productivity with diligent manual labour tasks.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Nursery Nurse
scarlet heights private day nursery
Bradford, BRD
06.2016 - 12.2017
- Maintained detailed records of learning and development progress, sharing with parents and carers to support cohesive care.
- Attended professional development opportunities to drive improved outcomes for children and families on daily, weekly and monthly basis.
- Maintained health of staff and children through meticulous cleaning procedures.
- Lead, mentored and supported team members to ensure they provided high-quality early learning opportunities and care that exceeded standards.
- Maintained a safe, engaging environment for children, families, team members and visitors.
- Handled the day-to-day running of toddler room, ensuring high levels of productivity and progression.
- Worked closely with children and parents to establish and deliver to each child's needs.
- Had all the correct legal checks done for the role (DBS).
Nursery Nurse
Tree tops nursery
Pudsey, LDS
01.2017 - 05.2017
- Maintained detailed records of learning and development progress, sharing with parents and carers to support cohesive care.
- Attended professional development opportunities to drive improved outcomes for children and families on daily, weekly and monthly basis.
- Maintained health of staff and children through meticulous cleaning procedures.
- Lead, mentored and supported team members to ensure they provided high-quality early learning opportunities and care that exceeded standards.
- Maintained a safe, engaging environment for children, families, team members and visitors.
- Handled the day-to-day running of toddler room, ensuring high levels of productivity and progression.
- Worked closely with children and parents to establish and deliver to each child's needs.
- Had all the correct legal checks done for the role (DBS).
Education
A-Levels - Criminology
Open Study Collage
Mirfield, KIRGCSE -
Queensbury high school
Bradford, BRD08.2016
Skills
- Team leadership
- Well organised
- Microsoft Office
- Conflict resolution
- Problem solving
- Methodical multitasker
- Scheduling
- Team player
- Communication skills
- Time management
- Risk management processes and analysis
- Motivational team player
- Self-motivated
- Extremely organised
- Team management
Timeline
Nail Technician
Self Employed
06.2023 - Current
Customer Services Advisor
buy it direct
10.2020 - 05.2023
Hospitality Manager
wetherspoons
03.2019 - 12.2020
Construction Labourer & Administrator
BB joiners
01.2018 - 02.2019
Nursery Nurse
Tree tops nursery
01.2017 - 05.2017
Nursery Nurse
scarlet heights private day nursery
06.2016 - 12.2017
A-Levels - Criminology
Open Study Collage
GCSE -
Queensbury high school
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