Summary
Overview
Work history
Education
Skills
Languages
Timeline

Amy Bramall

Springhead,Greater Manchester

Summary

Passionate and dependable individual with excellent customer care and problem-solving skills. Builds rapport and trust through empathy, active listening and client-centred planning. Confident communicator with proven organisation and time-management abilities. Meets clients needs and requests to an extremely high standard and takes pride in the work I do.

Has a thirst for knowledge and is always looking to expand on skills and keep up to date with training in order to maintain standards.


Overview

20
20
years of professional experience

Work history

Nail Artst and Wax Therapist

The Nail Lounge
Greenfield, Oldham
03.2022 - Current
  • Created visual nail designs based on customer requests.
  • Gave high-quality manicures and pedicures, tailoring treatments to clients' preferences.
  • Engaged customers in conversation upon salon entry, cultivating welcoming environment.
  • Repaired, maintained and removed false nails and extensions.
  • Sterilised equipment and kept salon tidy.
  • Carried out patch tests in line with salon procedures.
  • Provided gel and acrylic nail enhancements.
  • Developed skills providing various forms of manicures and pedicures.
  • Delivered personable and friendly service to encourage return custom.
  • Listened to customer requests and concerns, making each client feel valued and understood.
  • Followed established procedures to provide nail enhancements.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 8 daily customers.
  • Kept client records regularly updated with detailed information on previous treatments.
  • Consulted with clients to understand and meet individual beauty needs.
  • Provided various lash and brow treatments, including tinting, shaping and perming.

one to one SEN teaching assistant

Little Green Academy
Chichester, West Sussex
01.2012 - 09.2013
  • Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
  • Assisted students to reach social development milestones.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons.
  • Assisted students with a range of learning differences, including ADD, ADHD and ASD to achieve their full potential for independence.
  • Identified signs of distress in students, resolving behavioural and emotional issues.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Escorted and supervised students on educational visits and out-of-school activities.
  • Supervised students during break times, lunchtimes and after school clubs.

Business Support Officer

Childrens social care and safeguarding
Tameside, Greater Manchester
08.2003 - 03.2011
  • Prepared meeting materials, set up conference rooms and took notes.
  • Acted as point of contact for internal and external services, forwarding correspondence promptly to the relevant social workers.
  • Kept back office operations smooth and efficient to support business needs.
  • Imputing reports, meeting minutes and call logs for complex caseloads of vulnerable families through strategic prioritisation based on the standards and policies within childrens safeguarding.
  • Maintained accurate chronological records of work with families using software.
  • Acted as main contact for internal and external clients.
  • Kept and maintained accurate filing system for preservation of office information.
  • Received, sorted and distributed incoming mail.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Provided printing, photocopying scanning support to colleagues.
  • Screened incoming phone calls and relayed detailed messages.
  • Photocopied and printed presentations and reports for meetings.

Education

Diploma of Higher Education - Sociology and Psychology

Cheadle and Marple Sixth Form College, Stockport
09/2013 - 09/2015

Bachelor of Science - Psychology, psychotherapy and Counselling

Manchester Metropolitan University, Manchester
09/2015 - 09/2016

Level 1 and 2 Counselling skills - Counselling

Manchester Counselling Training centre LTD, MANCHESTER
09/2021 - 03/2022

Skills

  • Active listening
  • Social perceptiveness
  • Counselling
  • Confidential case documentation
  • Knowledge of medical and psychiatric terminology
  • Efficient under pressure
  • Compassionate
  • Cooperative
  • Analytical thinking
  • Case management
  • Multidisciplinary team collaboration
  • Data collection and management
  • Committed work ethic
  • Caring customer service
  • Appointments management
  • Empathy


Languages

English
Fluent

Timeline

Nail Artst and Wax Therapist - The Nail Lounge
03.2022 - Current
one to one SEN teaching assistant - Little Green Academy
01.2012 - 09.2013
Business Support Officer - Childrens social care and safeguarding
08.2003 - 03.2011
Cheadle and Marple Sixth Form College - Diploma of Higher Education, Sociology and Psychology
09/2013 - 09/2015
Manchester Metropolitan University - Bachelor of Science, Psychology, psychotherapy and Counselling
09/2015 - 09/2016
Manchester Counselling Training centre LTD - Level 1 and 2 Counselling skills, Counselling
09/2021 - 03/2022

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Amy Bramall