Amy Bradley

• Coordinated invigilation rota, ensuring sufficient coverage for all examinations.
• Managed post-exam review process, providing valuable insights for future planning.
• Enhanced accuracy with dedicated focus on entry details during registration periods.
• Worked closely with teaching staff to plan revision sessions leading to improved student performance.
• Ensured accurate record-keeping by meticulously organising and updating student examination data.
• Collaborated with external agencies for the timely delivery and secure storage of examination papers.
• Optimised use of resources to maintain a conducive environment during exams.
• Maintained calm under pressure whilst dealing with unpredictable situations or emergencies during exams.
• Efficiently distributed exam materials, minimising disruption before commencement.
• Played key role in dispute resolution by mediating between students and teachers over grading issues.
• Streamlined communication for improved efficiency in exam scheduling and related administration tasks.
• Simplified process of special consideration applications to reduce student stress levels.
• Handled sensitive information with utmost discretion, maintaining confidentiality at all times.
• Facilitated access arrangements, accommodating individual candidate needs effectively.
• Mitigated risk of malpractice incidents with vigilant observance and enforcement of rules during exams.
• Liaised with staff for smooth conduct of exams and timely results declaration.
• Arranged appropriate training sessions for invigilators leading to enhanced execution of duties.
• Assisted in the creation of seating plans for efficient space utilisation during exams period.
• Verified integrity of exam processes by consistently enforcing regulations set by examination boards.
• Oversaw implementation of new policies and adapted plans to meet overall objectives.
• Reviewed competing policies to seek out useful strategies for integration into current policy structures.
• Built positive relationships with local representatives to stay current on needs and understand policy impacts.
• Drafted new policy documentation and briefing papers.
• Compared current programme operations against policies and highlighted gaps.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Took meeting minutes and distributed to core staff for effective inter-office communication.
• Drove company mission and values, representing organisation at meetings and industry events.
• Directed administrative team in high-quality clerical service delivery.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.
• Drafted periodic reports to inform upper management on KPIs and operational issues.
• Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
• Established clear budgets and cost controls strategies to meet objectives.
• Streamlined processes to improve and optimise office operations.
• Organised financial and operational data to help with yearly budgeting and planning.
• Represented organisations at seminars, conferences and business events.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Assisted senior administrators to effectively coordinate large-scale events.
• Improved record keeping system with attention to detail and thoroughness.
• Streamlined office operations by implementing efficient administrative procedures.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Increased efficiency of document retrieval with a well-organised filing system.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Created digital file classification system for company-wide use.

Managed and maintained comprehensive school and staff diaries.

• Kept filing, administration and recordkeeping up to date.
• Coordinated and oversaw planning and execution of school trips.
• Recorded student attendance and escalated concerns regarding repeat absences.
• Established warm, welcoming reception areas to provide positive first impressions.
• Oversaw activities and functions to maintain compliance with school policies.
• Ordered stationary, first-aid, and sundries for well-maintained office supplies.
• Answered telephone and email enquiries promptly, signposting requested information.
• Worked alongside the School Business Manager - helping with invoices, co-ordinating school meals and school trips.
• Handled sensitive data with confidentiality-upheld GDPR policies strictly.
• Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
• Enhanced parent-teacher communication for a more cohesive educational environment.
• Maintained school databases, providing up-to-date information at all times.
• Facilitated a safe learning environment with strict adherence to health and safety regulations.
• Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
• Drafted documents and reports for management review.
• Sourced and ordered office supplies within allocated budget.
• Screened incoming phone calls and relayed detailed messages.
• Photocopied and printed presentations and reports for meetings.
• Wrote business correspondence and technical letters.

• Helped run PTA fund raising events.
• Managed the pre-loved school uniform sale.

• Guided customers through online service options to enhance banking efficiency.
• Resolved queries within target timeframes during peak periods.
• Processed credit card applications by following Financial Conduct Authority rules.
• Cross-sold products to drive revenue while meeting individual client needs.
• Handled cash deposits safely and upheld security protocols.
• Explained complex mortgage and loan information with clear and concise terminology.
• Retained clients using consistent, multi-channel engagement strategies.
• Updated client data with strong accuracy and systems knowledge.
• Boosted client satisfaction with warm, reassuring service style.
• Demonstrated exceptional product knowledge to promote comprehensive bank services.
• Promoted comprehensive product range through new account applications.
• Converted new personal banking client accounts with consultative sales approach.
• Improved banking experience by offering personalised advice tailored to each client's needs.
• Managed cash drawer accurately, ensuring no discrepancies at end of day tallying process.
• Welcomed visitors warmly upon entry into branch, setting positive tone for their banking experience.
• Collaborated efficiently with colleagues to meet targets and maintain high standards of service.
• Handled customer complaints with professionalism, restoring trust in the bank's services.
• Conducted thorough checks on new account applications to prevent fraudulent activities.
• Worked extended hours during busy periods, showing dedication and commitment to the role.
• Ensured customer satisfaction through prompt and courteous service.
• Upheld strict confidentiality whilst handling sensitive client data, thus fostering trust between bank and clients.
• Prioritised tasks effectively during rush hours, minimising wait times for customers.
• Increased client base for bank by actively promoting financial products in-store.
• Trained new employees on banking procedures, contributing towards a competent workforce.
• Maintained a tidy work station, creating an inviting environment for clients.
• Assisted customers with loan applications, leading to increased lending activity for the branch.
• Provided excellent customer service, leading to high levels of loyalty and repeat business.
• Strengthened customer relationships by providing knowledgeable advice on banking products and services.
• Processed transactions swiftly to ensure maximum efficiency during peak periods.

• Oversaw job fairs to bring in local talent for long-term and seasonal positions.
• Improved business HR policies by guiding and collaborating with managers.
• Reduced staff turnover through improved performance development programmes.
• Advised line managers on correct disciplinary procedures for compliant issue resolution.
• Assessed new staff eligibility through rigorous reference and right-to-work checks.
• Recruited, hired and trained new employees to optimise profitability.
• Wrote and maintained employee handbook covering company policies and mission statement.
• Educated line managers on policy and process changes for implementation.
• Conducted workforce planning and benchmarking to meet company needs.
• Maintained precise, detailed staff and company records for thorough reference.
• Led high-performing teams and developed organisational leadership capacity.

• Implemented automation strategies for office operations, correspondence management and recordkeeping.
• Reviewed sales and expense records to make proactive adjustments to policies and procedures.
• Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
• Improved operations by implementing training and development sessions into employee schedules.
• Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Independently managed recruitment, employee motivation and training.
• Sourced and corrected strategic and tactical problems impacting business and sales management.
• Organised financial data and reports detailing key metrics, completing within agreed timeframes.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
• Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Performed monthly and quarterly employee performance appraisals.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Collaborated with district manager to set performance standards.
• Organised regular coaching and training exercises with staff to build motivation.
• Maintained detailed records of branch office activities.
• Handled budget preparation and allocated funds to different departments based on needs.
• Participated in community activities to promote organisation and build goodwill.
• Submitted loan applications to loan underwriter for verification and recommendation.
• Prepared financial statements and analysis for branch.

• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.
• Participated in staff meetings to discuss new developments.
• Scheduled customer appointments and sent reminders to maintain active schedule.
• Practiced cross-selling techniques to showcase other products and services.
• Recorded customer communications to maintain proper documentation.
• Transferred customer calls to respective department or personnel to address specific issues.
• Recorded and processed customer data accurately.
• Kept abreast with latest product developments to inform customers.
• Liaised with team to develop strategies in improving customer service.
• Assisted manager in implementing and updating procedures to sustain quality standards.
• Registered and updated accurate customer information on database.
• Established positive relationships with clients by going extra mile to build rapport.