Cisco Systems UK | December 2021 – Present
Undertaking a degree apprenticeship while rotating across multiple business units, gaining cross-functional experience in sales, partner engagement, forecasting, and business development.
SMB Scotland Team (Sep 2023 – Current Day)
- Acted as the primary liaison for partners, managing opportunities from qualification to close.
- Led sprints and targeted campaigns to engage accounts with untapped potential.
- Organised partner events to drive engagement and strengthen relationships.
- Represented the UK&I SMB team on the UK Channel Forecast call.
SMB North Territory Team (Sep 2022 – Sep 2023)
- Qualified sales opportunities, claimed misrouted deals, and supported TAMs with forecasting.
- Managed and maintained accurate data in Salesforce (SFDC) to ensure reporting clarity.
- Hosted customer and partner calls, and led on-site visits to plan and celebrate success.
- Took full ownership of customer issues, ensuring timely and effective resolution.
- Managed Pricing, incentives and discounts in line with polices
Collaboration Partner Development (May 2022 – Sep 2022)
- Proactively identified and monitored sales opportunities in collaboration with PAMs.
- Engaged with partners to support their transition to Flex licensing and Webex Calling.
- Prioritised partner needs and maintained consistent communication to keep projects aligned and on track.
Partner Sales Desk (PSD) Representative (Dec 2021 – May 2022)
- Served as a key point of contact for partners via email, phone, and the PSD Portal.
- Delivered high levels of customer satisfaction through prompt, effective communication.
- Generated and analysed Installed Base (IB) reports and partner data to identify cross-sell and upsell opportunities.