Amy Boyle

Cisco Systems UK | December 2021 – Present

Undertaking a degree apprenticeship while rotating across multiple business units, gaining cross-functional experience in sales, partner engagement, forecasting, and business development.

SMB Scotland Team (Sep 2023 – Current Day)

• Acted as the primary liaison for partners, managing opportunities from qualification to close.
• Led sprints and targeted campaigns to engage accounts with untapped potential.
• Organised partner events to drive engagement and strengthen relationships.
• Represented the UK&I SMB team on the UK Channel Forecast call.

SMB North Territory Team (Sep 2022 – Sep 2023)

• Qualified sales opportunities, claimed misrouted deals, and supported TAMs with forecasting.
• Managed and maintained accurate data in Salesforce (SFDC) to ensure reporting clarity.
• Hosted customer and partner calls, and led on-site visits to plan and celebrate success.
• Took full ownership of customer issues, ensuring timely and effective resolution.
• Managed Pricing, incentives and discounts in line with polices

Collaboration Partner Development (May 2022 – Sep 2022)

• Proactively identified and monitored sales opportunities in collaboration with PAMs.
• Engaged with partners to support their transition to Flex licensing and Webex Calling.
• Prioritised partner needs and maintained consistent communication to keep projects aligned and on track.

Partner Sales Desk (PSD) Representative (Dec 2021 – May 2022)

• Served as a key point of contact for partners via email, phone, and the PSD Portal.
• Delivered high levels of customer satisfaction through prompt, effective communication.
• Generated and analysed Installed Base (IB) reports and partner data to identify cross-sell and upsell opportunities.

• Completed two-year apprenticeship at Santander, managing inbound and outbound customer service calls.
• Supported peers with face-to-face customer queries in Branch support line.
• Trained staff to ensure accurate service delivery.
• Assisted customers facing financial difficulties by directing them to third-party support and completing budgeting forms.