Amy Bland
Stockport
Summary
A welcoming and organised Assistant Manager with a strong background in hospitality and a passion for great customer service. I enjoy working in fast-paced environments and helping create positive experiences for guests. I am now looking to utilise these skills I have gained to move into weddings and events sector.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant Manager
Mitchell and Butlers, The Midland
2023.07 - Current
- Supervised and supported a team to ensure smooth service during busy periods.
- Handling customer queries and complaints.
- Responded to venue enquires and followed them through the booking process.
- Managed daily operations including cashing up, stock checks, and shift coordination.
- Drove sales targets within the business by implementing strategic incentives for the team.
- Managed shifts independently, ensuring smooth operations and handling any issues confidently.
- Successfully ran Christmas Day operations, coordinating staff, managing bookings, and ensuring a seamless experience during a high-demand event.
- Organised local events, including planning and service.
- Coordinated and ran sales incentives across 10 pubs within the district, driving team engagement, and supporting revenue growth.
Team Coach
Mitchell and Butlers, The Rams Head
2017.07 - 2023.07
- Assisted the management team in the day-to-day running of the business.
- Drove efforts to improve business reputation through team engagement in feedback collection and target-setting activities.
Education
A-Levels - Law, Psychology & French
Aquinas College
Skills
- Team management
- Leadership skills
- Excellent communication
- Outstanding customer service
- Positive attitude
- Time-management
Certification
- Personal Licence to sell alcohol
- First Aid Qualification
- Level 3 Food and Fire Safety
- Full UK driving license
References
References available upon request.
Timeline
Assistant Manager
Mitchell and Butlers, The Midland
2023.07 - Current
Team Coach
Mitchell and Butlers, The Rams Head
2017.07 - 2023.07
A-Levels - Law, Psychology & French
Aquinas College