Summary
Overview
Work history
Education
Skills
Timeline
Generic

Amy Billings

Burton,Staff

Summary

Energetic individual with strong communication and problem-solving skills, paired with keen sense of customer service and teamwork. Skilled in managing customer interactions and resolving issues promptly. Ready to drive customer satisfaction and contribute to sales growth.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Retail supervisor

Post Office
Burton-on-Trent, Staffordshire
06.2014 - Current
  • Handled cash transactions efficiently for smooth operations.
  • Sorted mail and parcels, maintaining an organised workspace.
  • Maintained clean, organised retail environment to increase shopping ease.
  • Stocked retail area efficiently, facilitating easy product accessibility.
  • Managed opening or closing procedures whilst adhering strictly to company policies.
  • Enhanced customer satisfaction through prompt and professional service.
  • Dealt with customer complaints and rectified product and service issues.
  • Contributed to sales targets using upselling and cross-selling techniques.
  • Monitored stock levels to reorder replenishments in good time.
  • Oversaw cash handling procedures, ensuring accuracy and security.

Customer sales assistant

Woodside Nurseries
Yoxall
06.2020 - Current
  • Kept stall operation running smoothly, performing daily opening and end-of-day procedures, dismantling stall and packing unsold goods.
  • Welcomed customers and offered product recommendations.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Arranged aesthetically pleasing displays for increased sales interest.
  • Maintained plant condition through considered pruning, trimming and treatment.
  • Handled cash and card payments accurately and efficiently.

Education

Intermediate Apprenticeship - Retail And Customer Service

Burton and South Derbyshire College
Burton
06.2014 - 06.2016

Higher National Diploma - Art And Design

Burton And South Derbyshire College
Burton
09.2009 - 06.2011

GCSEs - Maths

John Taylor
Barton under Needwood, Staffordshire

GCSEs - English

John Taylor
Barton under Needwood, Staffordshire

GCSEs - Science

John Taylor
Barton under Needwood, Staffordshire

GCSEs - Religious Studies

John Taylor
Barton under Needwood, Staffordshire

NVQ Level 1 - Salon Services

Burton and South Derbyshire College
Burton

Skills

  • Customer engagement
  • Complaint handling
  • Stock management
  • Merchandising
  • Excellent computer literacy
  • Cash handling processes
  • Outstanding phone manner

Timeline

Customer sales assistant

Woodside Nurseries
06.2020 - Current

Retail supervisor

Post Office
06.2014 - Current

Intermediate Apprenticeship - Retail And Customer Service

Burton and South Derbyshire College
06.2014 - 06.2016

Higher National Diploma - Art And Design

Burton And South Derbyshire College
09.2009 - 06.2011

GCSEs - Maths

John Taylor

GCSEs - English

John Taylor

GCSEs - Science

John Taylor

GCSEs - Religious Studies

John Taylor

NVQ Level 1 - Salon Services

Burton and South Derbyshire College
Amy Billings