Amy Billings
Burton,Staff
Summary
Energetic individual with strong communication and problem-solving skills, paired with keen sense of customer service and teamwork. Skilled in managing customer interactions and resolving issues promptly. Ready to drive customer satisfaction and contribute to sales growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Retail supervisor
Post Office
Burton-on-Trent, Staffordshire
06.2014 - Current
- Handled cash transactions efficiently for smooth operations.
- Sorted mail and parcels, maintaining an organised workspace.
- Maintained clean, organised retail environment to increase shopping ease.
- Stocked retail area efficiently, facilitating easy product accessibility.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Enhanced customer satisfaction through prompt and professional service.
- Dealt with customer complaints and rectified product and service issues.
- Contributed to sales targets using upselling and cross-selling techniques.
- Monitored stock levels to reorder replenishments in good time.
- Oversaw cash handling procedures, ensuring accuracy and security.
Customer sales assistant
Woodside Nurseries
Yoxall
06.2020 - Current
- Kept stall operation running smoothly, performing daily opening and end-of-day procedures, dismantling stall and packing unsold goods.
- Welcomed customers and offered product recommendations.
- Updated product labelling and pricing to reflect discounts and offers.
- Arranged aesthetically pleasing displays for increased sales interest.
- Maintained plant condition through considered pruning, trimming and treatment.
- Handled cash and card payments accurately and efficiently.
Education
Intermediate Apprenticeship - Retail And Customer Service
Burton and South Derbyshire College
Burton 06.2014 - 06.2016
Higher National Diploma - Art And Design
Burton And South Derbyshire College
Burton 09.2009 - 06.2011
GCSEs - Maths
John Taylor
Barton under Needwood, StaffordshireGCSEs - English
John Taylor
Barton under Needwood, StaffordshireGCSEs - Science
John Taylor
Barton under Needwood, StaffordshireGCSEs - Religious Studies
John Taylor
Barton under Needwood, StaffordshireNVQ Level 1 - Salon Services
Burton and South Derbyshire College
BurtonSkills
- Customer engagement
- Complaint handling
- Stock management
- Merchandising
- Excellent computer literacy
- Cash handling processes
- Outstanding phone manner
Timeline
Customer sales assistant
Woodside Nurseries
06.2020 - Current
Retail supervisor
Post Office
06.2014 - Current
Intermediate Apprenticeship - Retail And Customer Service
Burton and South Derbyshire College
06.2014 - 06.2016
Higher National Diploma - Art And Design
Burton And South Derbyshire College
09.2009 - 06.2011
GCSEs - Maths
John Taylor
GCSEs - English
John Taylor
GCSEs - Science
John Taylor
GCSEs - Religious Studies
John Taylor
NVQ Level 1 - Salon Services
Burton and South Derbyshire College
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