- Fitness / Gym / Pilates
- Cooking
- Travelling
Amy Bickle
Shrewsbury,Shropshire
Summary
Dedicated and customer-focused Service Advisor with proven experience in delivering exceptional customer service within the automotive industry. Skilled in building strong client relationships, handling warranty claims, maintaining accurate records, and supporting sales growth through effective communication and upselling strategies. Recognised for outstanding performance with Employee of the Year awards in 2024.
Overview
7
7
years of professional experience
Work History
Service Advisor / Customer relations manager
Volvo Cars Shrewsbury
Shrewsbury, Shropshire
08.2022 - Current
- Built and maintained strong customer relationships, promoting trust, loyalty, and repeat business.
- Awarded Employee of the Year in 2024 in recognition of exceptional contributions and performance.
- Played a key role in exceeding departmental targets by 20%, contributing to over £130,000 in labour sales during September 2025 & March 2026.
- Maintained accurate customer records, including GDPR-compliant documentation and regular updates to DMS systems.
- Supported the development of new team members by delivering training in customer communication and upselling techniques to improve sales performance.
- Assisted customers throughout the warranty claims process, ensuring a smooth and stress-free experience.
- Acted as the main departmental point of contact, representing the business through VCUK and Motability Scheme services.
- Served as the primiary point of contact for fire service and fast response vehicles and warranty claims, ensuring effiect turnaround and excellent customer support.
Group Loyalty Executive / Showroom host
BMW & MINI
Shrewsbury, Shropshire
08.2019 - 08.2022
- Facilitated sales teams across nine branches for BMW/MINI and Motorrad to enhance sales retention.
- Managed internal and external enquiries, directing them to appropriate departments or sites.
- Administer databases, spreadsheets, and filing systems to ensure maintenance of accurate data.
- Welcomes guests and oversees daily administrative and housekeeping tasks to uphold showroom standards.
Education
A-Levels - Business & Marketing
Shrewsbury Colleges Group
Shrewsbury01-2017
Skills
- Team training and mentoring
- Warranty processing
- Customer support
- GDPR compliance
- Complaint resolution
- Sales performance enhancement
Interests
Timeline
Service Advisor / Customer relations manager
Volvo Cars Shrewsbury
08.2022 - Current
Group Loyalty Executive / Showroom host
BMW & MINI
08.2019 - 08.2022
A-Levels - Business & Marketing
Shrewsbury Colleges Group