Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Certification
Beautician
BusinessAnalyst
Amy Beach

Amy Beach

Great Yarmouth,Norfolk

Timeline

Dental Nurse

John G Plummer & Associates
03.2021 - 03.2024

Dental Receptionist

John G Plummer & Associates
03.2021 - 03.2024

Hairstylist

Fusion Hair Consultants
09.2018 - 03.2021

Sales Advisor

Palmers
06.2015 - 09.2018

High School Diploma -

Lynn Grove Academy
09.2012 - 06.2018

Work History

Dental Nurse

John G Plummer & Associates
Great Yarmouth, Norfolk
03.2021 - 03.2024
  • Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
  • Collaborated with dental team members to develop customized care plans for optimum patient results.
  • Examined patient's mouth by oral examinations, throat and pharynx to refer abnormalities to dentist.
  • Continuously updated knowledge on industry best practices through participation in professional development workshops and seminars related to dental nursing skills enhancement or new technologies adoption within the practice.
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
  • Interpreted routine x-rays to identify tooth structures, calculus and abnormalities.
  • Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
  • Reduced appointment times by efficiently taking dental x-rays and performing preliminary assessments for dentist review.
  • Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
  • Performed routine preventive maintenance on dental equipment, minimizing downtime due to malfunctions or technical issues.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Improved and developed knowledge through continuing education courses and seminars.

Dental Receptionist

John G Plummer & Associates
Great Yarmouth, Norfolk
03.2021 - 03.2024
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Prepared and processed patient referrals and transfer requests.

Hairstylist

Fusion Hair Consultants
Great Yarmouth , Norfolk
09.2018 - 03.2021
  • Demonstrated thorough knowledge of all salon products and services.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Determined appropriate hair treatments based on conditions and textures.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Organized sales area and work station to showcase products and boost sales.
  • Counted and documented opening and closing cash amounts daily.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Answered phone calls and emails to schedule client appointments.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.

Sales Advisor

Palmers
Great Yarmouth , Norfolk
06.2015 - 09.2018
  • Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed, maintained and utilized diverse client base.
  • Scheduled appointments and managed master calendar.
  • Informed customers of promotions to increase sales productivity and volume.
  • Delivered informative presentations at trade shows, resulting in numerous valuable leads and partnerships.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
  • Negotiated contracts with clients and developed relationships with key personnel.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Education

High School Diploma -

Lynn Grove Academy
Gorleston
09.2012 - 06.2018

Skills

  • Active Listening
  • Patient Records Management
  • Emergency Situations
  • Patient Dental Histories
  • Local Anesthetics
  • Malfunction Troubleshooting
  • Team Meetings
  • Complex Problem-Solving
  • Oral Imaging
  • Restorative Procedures
  • Compliance Training
  • Treatment Options

Summary

A disciplined, determined, friendly, hard working & articulate individual. I am passionate about providing exemplary customer service and exceeding expectations. I work well under pressure and strive to push myself out of my comfort zone. I am seeking a role where I can use my skills, learn new skills and be apart of a thriving team. I have 8 years of experience in customer service & working with the public. I have achieved 3 different qualifications in multiple sectors using high net worth companies such as city and guilds.

Work Preference

Work Type

Part Time

Work Location

RemoteOn-Site

Important To Me

Company CultureWork-life balanceFlexible work hoursPaid sick leaveHealthcare benefitsPaid time off

Certification

A level 2 distinction qualification in hair dressing.

A GDC registered & qualified dental Nurse.

A fully qualified beautician.

GSCE English literature - A

GSCE Maths - A

GCSE German - B

GCSE Triple Science - BBB

Beautician

I have a strong passion for all things beauty. In my spare time I love doing eyelash extensions and making my clients feel welcome, comfortable and relaxed. This is something I love and enjoy! I thrive in being self employed, this demonstrates leadership, determination, confidence & strong business knowledge.

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