Summary
Overview
Work history
Education
Skills
Timeline
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Amy Barrett

Glasgow,North Lanarkshire

Summary

Dedicated professional with expertise in customer service and account management, demonstrating strong skills in multitasking, payment processing, and debt settlement. Proficient in using dialer systems and Microsoft Excel, with a proven ability to negotiate payment plans effectively. Known for clear communication, professional phone etiquette, and empathy towards customers, ensuring high levels of satisfaction. Committed to continuous improvement and adaptability in dynamic environments while maintaining time management efficiency.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Collections agent

Everyday People Financial Solutions
Glasgow, Glasgow City
02.2025 - Current
  • Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
  • Achieved successful debt recovery by maintaining constant communication with customers.
  • Updated client files regularly, ensuring accurate record keeping for future reference.
  • Maintained compliance with FCA regulations, ensuring ethical debt collection practices.
  • Managed high-volume calls daily; maintained patience and professionalism at all times.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
  • Demonstrated professionalism whilst dealing with difficult conversations about finances.

Debt collection agent

Bpo Collections
Ardrossan, North Ayrshire
08.2023 - 02.2025
  • Reviewed account histories, leading to more informed decision making.
  • Coordinated legal proceedings as required, ensuring adherence to protocol at all times.
  • Ensured compliance with regulatory standards whilst handling sensitive information.
  • Developed strong customer relationships through empathetic communication techniques.
  • Identified potential risks for non-repayment using careful analysis of debtor's financial status.
  • Utilised advanced negotiation skills resulting in favourable repayment terms.
  • Remained calm and poised when communicating with difficult clients or in stressful situations.

Warehouse packer

Broxburn Bottlers
Edinburgh, West Lothian
12.2019 - 07.2023
  • Managed packing schedules effectively to meet delivery deadlines.
  • Ensured correct storage of packed goods according to established guidelines.
  • Coordinated with team members, improved overall productivity levels.
  • Ensured accurate packaging by diligently following packing instructions.
  • Prepared shipping labels correctly for seamless delivery process.

Retail assistant

One Below
Glasgow, Glasgow City
02.2019 - 11.2019
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Managed inventory for streamlined store operations.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Ensured visual merchandising standards with regular display updates.

Support care worker

The Richmond Fellowship
Glasgow, Glasgow City
06.2018 - 12.2018
  • Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
  • Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
  • Promoted patient independence through encouragement and guidance in performing tasks.
  • Assisted clients with daily activities for improved quality of life.
  • Offered emotional support during challenging times, facilitating better coping mechanisms.
  • Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
  • Maintained a clean, safe environment for patients' comfort and safety.

Retail assistant

B&M Retail
Glasgow, Glasgow City
03.2016 - 12.2016
  • Managed inventory for streamlined store operations.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Assisted in stock replenishment to maintain store appearance.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Provided coverage during peak times to manage customer flow effectively.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.

Education

Child Care

Glasgow kelvin college
Glasgow
11.2017 - 05.2018

All Saints Secondary
Glasgow, Glasgow City
08.2011 - 07.2016

Skills

  • Customer Service
  • Multitasking
  • Account management
  • Payment Processing
  • Debt settlement knowledge
  • Professional phone etiquette
  • Time management efficiency
  • Empathy for customers
  • Use of dialer systems
  • Persistence and determination
  • Adaptability to situations
  • Bookkeeping
  • Microsoft Excel
  • Payment plan negotiation
  • Computer ability
  • Clear communication

Timeline

Collections agent

Everyday People Financial Solutions
02.2025 - Current

Debt collection agent

Bpo Collections
08.2023 - 02.2025

Warehouse packer

Broxburn Bottlers
12.2019 - 07.2023

Retail assistant

One Below
02.2019 - 11.2019

Support care worker

The Richmond Fellowship
06.2018 - 12.2018

Child Care

Glasgow kelvin college
11.2017 - 05.2018

Retail assistant

B&M Retail
03.2016 - 12.2016

All Saints Secondary
08.2011 - 07.2016

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Amy Barrett