Summary
Overview
Work history
Education
Skills
Interests
Timeline
GeneralManager

Amy Banks

Manchester,Greater Manchester

Summary

Friendly and proactive leader wanting to gain wider experience of this industry. Hardworking individual who prioritises staff well being and Visitor Experience and safety. Passion for creating well rounded and efficient teams who are confident in their delivery and have a genuine passion for their jobs.

Overview

8
8
years of professional experience

Work history

FOH Supervisor

Factory International
Manchester
04.2023 - Current
  • Supervisory role, establishing a brand new venue
  • Establishing a brand new FOH team of 150 participants
  • Responsible for training staff
  • Line managing a portion of the team
  • Managing shows
  • Prioritising visitor experience and staff well being
  • Recognised and acknowledged outstanding staff performance, boosting team morale and productivity
  • Maintained safe working and guest environments, reducing injury and incident risks


Duty Manager

The Royal Exchange
Manchester
01.2021 - 07.2023
  • Managerial role, running a team of FOH members while coordinating shows
  • Managing staff
  • Liaising with the Front and Back of House teams
  • Running refreshments
  • Maintaining the security of the building
  • Keyholding responsibilities
  • Cash Handling
  • Balancing til systems
  • Securing the building
  • Training
  • Troubleshooting
  • Working alongside Access customers
  • Oversaw emergency procedures and administered first aid.

Musical Theatre Teacher

PQA
Manchester
11.2018 - 07.2023
  • Teaching Musical Theatre to children age 4-18
  • Enabling the children to explore different styles of dance and singing
  • Improving their vocal talents
  • Chorus work
  • Maintaining and improving their technique
  • Handling parental queries
  • Expanding their knowledge of Musical Theatre


FOH/Ambassador Lounge/Head Door

The Palace Theatre and The Opera House
Manchester
09.2018 - 09.2022
  • Customer facing role providing a range of services
  • Ensuring Customer satisfaction
  • Manning sales points including bars and kiosks etc
  • Cash handling
  • Crowd management and customer flow
  • Training
  • Working towards sales targets
  • Working in a private lounge
  • Applied crowd-control techniques to foster order and safety
  • Working alongside Access Customers
  • Managing stock control/intake on shift
  • Dealing with security issues
  • General maintenance
  • Key Holder

Hospitality (various)

Various
06.2015 - 07.2019
  • Memorised complete menu and offered guests knowledgeable suggestions
  • Followed health and hygiene standards when handling food and cleaning restaurants
  • Kept tables clear of used crockery, glassware and cutlery
  • Maintained customer experience
  • Managed a section
  • Handled allergy requests

Education

BA Hons Degree - Music and Musical Theatre

University of Chichester
Chichester
09/2014 - 07/2017

A-Levels - Musical Theatre

Pendleton College
Salford
09/2012 - 06/2014

Skills

  • Employee management
  • Operations management
  • Performance improvement
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • Front of House (FOH) recruitment
  • Strong work ethic
  • Approachable and friendly individual

Interests

. Interests include: , Musical Theatre, Acting, Music, Hospitality, Education.

Timeline

FOH Supervisor

Factory International
04.2023 - Current

Duty Manager

The Royal Exchange
01.2021 - 07.2023

Musical Theatre Teacher

PQA
11.2018 - 07.2023

FOH/Ambassador Lounge/Head Door

The Palace Theatre and The Opera House
09.2018 - 09.2022

Hospitality (various)

Various
06.2015 - 07.2019

BA Hons Degree - Music and Musical Theatre

University of Chichester
09/2014 - 07/2017

A-Levels - Musical Theatre

Pendleton College
09/2012 - 06/2014

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Amy Banks