Amy Auld
116 St Mary's Road, Tonbridge, Kent
Summary
Highly skilled, loyal and enthusiastic professional with more than 7 years of experience managing operations in a busy patient-centred practice. Proven problem solver and excellent communicator. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
25
25
years of professional experience
Work History
Senior Practice Manager
Prof Paul Foster
06.2017 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Enhanced client satisfaction by streamlining processes and implementing efficient practice management strategies.
- Communicated with patients, ensuring that security of data and confidentiality of patient information was safeguarded.
- Scheduled surgeries, arranged anaesthetist cover, booked pre-assessments and testing, drafted post-operative prescriptions and ensured all fees paid in advance of surgery.
- Supported scientific consultation contracts including researching, drafting, editing and formatting reports.
- Marketing lead for the practice through online platforms such as Doctify.
- Worked with Prof Foster to identify enhanced services that may assist patients, improve their experience and promote smooth running of the practice.
Teaching Assistant
Hildenborough C.E. Primary School
09.2015 - 07.2016
- Managed classroom behavior effectively, creating a positive learning atmosphere through the promotion of good manners and respect.
- Provided support to pupils with special educational needs.
- Designed and delivered small pupil-focused support sessions for Maths and English. Improving engagement and test results.
- Assisted in organization of school events, enhancing school community and student experience.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
Medical Centre Manager
British Embassy Moscow
10.2013 - 07.2014
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients. Particularly capable of diffusing difficult situations.
- Researched and produced a Health Guide for British Embassy Staff.
- Designed monthly Health Promotion initiatives and assisted the doctors in designing and implementing the annual 40+ Health Screening Programme.
- Managed and maintained confidential patient records in a high security embassy environment.
- Managed database of pharmacy stock, placing orders when necessary.
- Prepared invoices and processed payments.
- Arranged for secure transport of samples to laboratories.
Community Liaison Officer
British Embassy Bangkok
09.2003 - 01.2005
- Responsible for pastoral needs of the British Embassy community, building support networks for new arrivals, producing a monthly newsletter and the Bangkok post report, organising social events and reaching out through home visits.
Social Researcher on HIV/AIDS
Thai Red Cross
09.2002 - 02.2003
- Designed and executed qualitative studies using interviews and focus groups in a primarily Thai language environment, dealing with socially sensitive issues.
- Analyzed policy implications from gathered data insights; advised stakeholders on potential impacts within communities.
- Evaluated program effectiveness using mixed-methods approach; recommended improvements based on findings.
Research Assistant
King's College London
02.2000 - 07.2001
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Managed a large multi-centre epidemiological study into Benign Prostatic Hypoplasia based at Guy's Hospital.
Education
Master of Arts - Health Education And Health Promotion
Institute of Education
London, United Kingdom07.2001
Bachelor of Science - Biology
University of York
York07.1994
Skills
- Operational Efficiency
- Innovation and Creativity
- Relationship Building
- Problem Identification
Timeline
Senior Practice Manager
Prof Paul Foster
06.2017 - Current
Teaching Assistant
Hildenborough C.E. Primary School
09.2015 - 07.2016
Medical Centre Manager
British Embassy Moscow
10.2013 - 07.2014
Community Liaison Officer
British Embassy Bangkok
09.2003 - 01.2005
Social Researcher on HIV/AIDS
Thai Red Cross
09.2002 - 02.2003
Research Assistant
King's College London
02.2000 - 07.2001
Master of Arts - Health Education And Health Promotion
Institute of Education
Bachelor of Science - Biology
University of York
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