Amy Ashley-Laws
Reception manager
Milton Keynes,BKM
Summary
An enthusiastic, confident, punctual and presentable lady. Willing to learn new skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Lead receptionist - Chadwick Lodge and Eaglestone view
- Covered the line manager position for the reception team, including reception duties, supervising a team, and managing tasks and leave.
Lead therapy and care worker - Chadwick Lodge and Eaglestone view
- Guided and taught the team of therapy and care workers, maintained ward folders, and provided supervision.
Therapy care worker - Chadwick Lodge and Eaglestone view
- Co-facilitated groups with psychologists, ran groups with other therapy and care workers, and had one-on-one sessions with service users.
Health care assistant - Chadwick Lodge and Eaglestone view
- Worked in a secure forensic hospital, on a DBT ward with females diagnosed with personality disorder
- Completed observations, maintained hygiene, and ensured a safe environment.
ARAMARK, BLETCHLEY PARK - BLETCHLEY, MILTON KEYNES
Aramark
Milton Keynes, Milton Keynes
02.2015 - 12.2017
- Worked as a café assistant, serving food and maintaining hygiene
- Also worked on the till and the hot counter, and ran the coffee shop independently.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Complied with food safety and food hygiene regulations to safeguard public health.
ASQUITH DAY NURSERY - BARDWELL COMMON, MILTON KEYNES
Asquith
06.2014 - 10.2015
- Safeguarded children, maintained their development, and followed the national curriculum
- Worked closely with other staff to plan and carry out lessons and activities.
- Assisted in maintaining accurate records of each child''s progress, allowing for regular assessment reports to be shared with parents.
- Facilitated opportunities for children to develop their creativity through arts and crafts activities, dramatic play, and musical exploration.
- Developed fine motor skills in young children through hands-on activities such as finger painting, cutting paper shapes, and manipulating small objects like beads or buttons.
CLEVER KIDZ DAY NURSERY
Clever Kidz
09.2013 - 05.2014
- Started as a work placement to complete a level 2 CACHE award in child care
- Offered a job and worked full time in the nursery, responsible for safeguarding children, maintaining their development, and following the national curriculum.
- Maintained detailed records of each child''s progress, behavior patterns, health issues or concerns for parent-teacher conferences.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
- Maintained a safe and nurturing environment for young children, ensuring their physical, emotional, and mental wellbeing.
DW SPORTS GYM- RESTAURANT
DW Sports Fitness
Milton Keynes, Milton Keynes
09.2010 - 12.2012
- Prepared and cooked food, maintained kitchen hygiene, and served food and drink to customers and gym members.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Assisted in maintaining clean and inviting restaurant environment by clearing tables and setting up for next guests.
- Contributed to positive team atmosphere by supporting co workers during peak hours or when understaffed.
ABBEY NATIONAL COMPLAINTS DEPARTMENT - TELEPHONY
Kelly Services
Milton Keynes, Milton Keynes
01.2008 - 08.2009
- Worked as a telephony advisor, answering incoming calls from customers and setting up complaint cases
- Made outbound calls to other departments to rectify problems and offer satisfying solutions.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
BT FAULTS DEPARTMENT - TELEPHONY
Manpower
10.2007 - 12.2007
- Worked as a faults adviser for BT, answering and making outbound calls
- Ran line tests on telephone lines and advised customers on checking their own equipment before setting appointments for an engineer.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
STARLAB order processor/shipping clerk
Starlab (UK) Ltd
- My job was broken down into two parts: order processing and shipping
- I handled telephone orders, fax orders, orders by mail, post, and email, and entered the order data into the SAP computer system
- I also handled shipping and printing delivery notes, arranging deliveries on the internet database system with UPS, Direct Post, and Royal Mail parcels.
HOMEBASE HEAD OFFICE DATA ENTRY
Homebase
Milton Keynes, Milton Keynes
- Entering and changing data on the SAP system, creating and deleting relevant information, and answering and making outgoing calls to suppliers.
Education
Bachelor of Arts - Psychology And Criminal Behaviour
University of Bedfordshire
Milton Keynes, United Kingdom 09.2015 - 05.2016
Associate of Arts - Psychology And Criminal Behaviour
University of Bedfordshire
Milton Keynes, United Kingdom 10.2014 - 05.2016
Early Childhood Education
Dunstable College
Dunstable, Bedfordshire 09.2013 - 05.2014
Skills
Reception Area Maintenance
Customer service focus
Workplace Safety
Strong Organization
Telephone skills
Customer/Client relations
Office Administration
Time Management
Additional Information
The gaps presented in my employment history are in relation to having my children.
Timeline
Bachelor of Arts - Psychology And Criminal Behaviour
University of Bedfordshire
09.2015 - 05.2016
ARAMARK, BLETCHLEY PARK - BLETCHLEY, MILTON KEYNES
Aramark
02.2015 - 12.2017
Associate of Arts - Psychology And Criminal Behaviour
University of Bedfordshire
10.2014 - 05.2016
ASQUITH DAY NURSERY - BARDWELL COMMON, MILTON KEYNES
Asquith
06.2014 - 10.2015
Early Childhood Education
Dunstable College
09.2013 - 05.2014
CLEVER KIDZ DAY NURSERY
Clever Kidz
09.2013 - 05.2014
DW SPORTS GYM- RESTAURANT
DW Sports Fitness
09.2010 - 12.2012
ABBEY NATIONAL COMPLAINTS DEPARTMENT - TELEPHONY
Kelly Services
01.2008 - 08.2009
BT FAULTS DEPARTMENT - TELEPHONY
Manpower
10.2007 - 12.2007
Lead receptionist - Chadwick Lodge and Eaglestone view
Lead therapy and care worker - Chadwick Lodge and Eaglestone view
Therapy care worker - Chadwick Lodge and Eaglestone view
Health care assistant - Chadwick Lodge and Eaglestone view
STARLAB order processor/shipping clerk
Starlab (UK) Ltd
HOMEBASE HEAD OFFICE DATA ENTRY
Homebase