Amul Ranjit
Reading,WBK
Summary
An entry-level IT support and cybersecurity graduate with hands-on experience gained through structured home labs and self-study. Familiar with supporting Windows 10/11 systems, basic Active Directory user management, and troubleshooting common network issues including DNS, DHCP, and connectivity problems. CompTIA Security+ certified with a strong interest in learning enterprise IT environments and security practices.
A motivated and reliable learner with strong customer service experience, clear communication skills, and a disciplined approach to problem-solving. Keen to develop practical skills in a junior IT support role while contributing positively to team operations and user satisfaction.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
Front Desk Receptionist
Travelodge Hotels Limited
2023.01 - Current
- Provided first-line operational and system support to guests and internal staff
- Supported users with booking systems, access issues, and account-related queries
- Logged, tracked, and resolved incidents in line with company procedures
- Responded to system failures, emergency incidents, and service disruptions
- Maintained accurate records in line with data protection policies
- Investigated technical and service issues before escalation
- Coordinated with internal teams to ensure service continuity
Summarised significant contributions made
- Contributed to team recognition in National Housekeeping Heroes 2025
- Recognised for reliability, leadership, and consistent service quality
Education
BSc - Business Management & Entrepreneurship
University of Roehampton
LondonSkills
- First-Line Technical Support
- User, computer, and group account management
- Networking fundamentals: DNS, DHCP, TCP/IP, IP configuration
- Device and peripheral support (printers, monitors, input devices)
- Windows 10/11 deployment, configuration, and troubleshooting
- Virtualisation: Oracle VirtualBox (NAT, Bridged, Host-only, Internal)
- Security Fundamentals: CompTIA Security (SY0-701)
- Windows Server (Evaluation) and Active Directory administration
- Incident documentation and escalation awareness
- Incident & Ticket Management
- Email Correspondence
- Professional Communication
Certification
CompTIA Security+ (SY0-701) – 2026
TECHNICAL PROJECTS & HOME LAB EXPERIENCE
Built and maintained multi-VM environment using Windows Server, Windows 10/11, Kali Linux, and Ubuntu Server, Promoted Windows Server to Domain Controller and configured DNS for domain authentication, Joined client devices to the domain and managed user and computer accounts, Performed password resets, account unlocks, and access management in Active Directory, Diagnosed and resolved DNS, IP, and authentication failures, Tested NAT, Bridged, Host-only, and Internal network modes for troubleshooting, Used ping and ipconfig /all for structured fault diagnosis, Deployed basic Splunk instance for security and system log monitoring
RIGHT TO WORK
Post-Study Graduate Visa – Eligible for full-time employment. Planned MSc Cyber Security – University of Southampton.
Timeline
Front Desk Receptionist
Travelodge Hotels Limited
2023.01 - Current
BSc - Business Management & Entrepreneurship
University of Roehampton