Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL INFORMATION
Timeline
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AMRUTHA A

AMRUTHA A

Bangalore,India

Summary

Goal-Oriented and Enthusiastic Business Analyst, dedicated employee with strong integrity, work ethics, and project management skills. Over 12 years of experience in customer satisfaction, improving processes and driving business growth with efficiency.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

BUSINESS ANALYST

London Stock Exchange Group Limited
05.2019 - Current
  • Accountable for leading and delivering new/existing onboarding projects for Commodities Content and Research datasets and ensuring them to deliver in an efficient timely manner to our clients.
  • Partnering with the Content Operations Manager to ensure that the Project knowledge and Asset class communities are progressing in the right directions.
  • Work on Project Proforma, RICS building, History Collation.
  • Frequently interacting with the exchange, source, and contributors for sourcing data and updating the same onto our Database - Real-time and Historical.
  • Knowledge on working on Elektron, Data Models, FPR's, Realtime IDN, NDA, GEDA database.
  • Providing superior service to our clients, interacting with our internal and external stakeholders to provide information and support on our datasets.
  • Hand over all the Content Enhancement Projects to the Production Team without delay.
  • Prioritizing the work that requires immediate attention from clients.
  • Resolving client issues and DCC cases.
  • Worked on Elektron Migration Projects such as Nuevo Partners, EPEX CH, EXAA, Argus, Griffin Power, and Natgas Elektron Migration.
  • Delivered major onboarding projects like Argus Forward Curves, Ginga Petroleum, China Emissions, SGX, EEX - Hydrix etc.
  • Worked on Onboarding cleanse project for CE's delivered during last 3 years

CONTENT QUALITY SPECIALIST

Thomson Reuters India Pvt Ltd
01.2018 - 04.2019
  • Worked on Metrics for Real-time and NDA for Commodities and Energy, FIFXMM, and OTC content sets.
  • Worked on Audits for Commodities and Energy Content sets such as Genscape, PGCC Broker Content Rollover Checks.
  • Worked on Handling Data corrected Cases (DCC) for Commodities and Energy, and OTC Content.

CONTENT ANALYST

Thomson Reuters India Pvt Ltd.
05.2013 - 12.2017
  • Worked under Commodities & Energy team which supports Real time data and Time Series data.
  • Quickly learned new skills, tasks, process and applied them to daily, monthly tasks improving efficiency and productivity.
  • Deliver training to new team members on Commodity & Energy Markets and on the Thomson Reuters specific products.
  • Providing superior service to our clients, interacting with our clients to provide information and support on our datasets.
  • Worked with demanding customers to understand needs and provide excellent service.
  • Conduct Root Cause Analysis for all the Queries received from the Clients every month and giving the solutions to avoid the same from re-occurring.
  • Raising ALERTS for the clients if there is a delay in publishing the data by Reuters or by the Exchange.
  • Maintaining the quality data disseminated to the clients by initiating quality checks on the production tasks, query resolution and also the timeliness of response.
  • Also worked on numerous important projects on improving reference data and implementing the same on Thomson Reuters products.

Education

MBA - Finance and HR

AIMSR College
Bangalore
06.2010 - 06.2012

Bachelor of Commerce -

MES Degree College
06.2005 - 05.2010

Skills

  • Commodities Content/Market Knowledge
  • Stakeholder Management
  • Project Management
  • Mentoring Individuals
  • Customer focus and service support
  • Change management
  • Incident management
  • Interpersonal & Communication Skills
  • Problem solving

Accomplishments

  • Part of Argus Content Elektron Migration Which won Q4 2021 Wall of Fame.
  • Completed Green Belt Project on Improving the timeliness of EIA Content on Eikon Charts.
  • Completed White Belt Project on Improving the completeness of PJM weekend uploads from 75% to 100% and won Q3 2015 best project.
  • Certified from Thomson Reuters Commodities Service Desk for providing appropriate Resolutions for Client cases.

PERSONAL INFORMATION

  • Date of Birth: 03/11/1989
  • Nationality: Indian
  • Language: English, Kannada and Hindi
  • Spouse: DEEPAK Y M
  • Parents: C N ANAND and C ANITHA


Timeline

BUSINESS ANALYST

London Stock Exchange Group Limited
05.2019 - Current

CONTENT QUALITY SPECIALIST

Thomson Reuters India Pvt Ltd
01.2018 - 04.2019

CONTENT ANALYST

Thomson Reuters India Pvt Ltd.
05.2013 - 12.2017

MBA - Finance and HR

AIMSR College
06.2010 - 06.2012

Bachelor of Commerce -

MES Degree College
06.2005 - 05.2010

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AMRUTHA A