Amrit Singh
St Johns Wood,United Kingdom
Summary
Guest-centric hospitality professional with a proven track record of leading Front Office and Food & Beverage operations in luxury hotel environments. Combining operational expertise, commercial awareness, and inspirational leadership, I excel at elevating service standards, developing talent, and creating seamless guest journeys that exceed expectations.
Overview
11
11
years of professional experience
Work History
Guest Relation Manager
The London Landmark Hotel
Baker Street, United Kingdom
07.2024 - Current
- Lead the Guest Relations team within a luxury 5-star hotel, delivering exceptional guest experiences, and driving service excellence.
- Act as Duty Manager, overseeing daily hotel operations and ensuring seamless collaboration across all departments.
- Conduct departmental meetings, daily briefings, and morning operations meetings to keep teams aligned, informed, and focused on service priorities.
- Manage VIP, long-stay, group, and high-profile guest journeys, delivering personalised experiences that enhance guest loyalty and satisfaction.
- Monitor guest feedback and lead service recovery initiatives, turning challenges into memorable guest experiences, while maintaining outstanding review scores.
- Compiled monthly reports on customer service metrics, presenting findings to senior management for strategic review.
- Analyse upselling performance and group reservation reports, identifying opportunities to maximise revenue, and enhance the guest experience.
- Support Front Office leadership through recruitment, training, coaching, and performance development, while maintaining LQA standards and operational excellence.
- Participated in the London Half Marathon for two consecutive years, supporting charitable fundraising initiatives and demonstrating resilience, commitment, and community spirit.
Assistant Food & Beverage Manager
Four Seasons Hotel
Tower Hill, United Kingdom
02.2022 - 02.2024
- Supported the leadership of restaurant, bar, dining reservations, and private dining operations within a luxury 5-star hotel, ensuring exceptional guest experiences and operational excellence.
- Successfully led a unique three-month summer pop-up concept, transforming a private residence into a high-performing dining venue in collaboration with the Director of Food and Beverage.
- Managed and developed a team of up to 38 colleagues through effective scheduling, training, coaching, and performance support, contributing to improved retention and engagement.
- Drove commercial performance through strategic upselling initiatives, reservation management, and private event coordination, increasing revenue opportunities across multiple outlets.
- Implemented operational improvements and SOPs, contributing to a 20% reduction in waste, and a 10% increase in profitability.
- Oversaw inventory, purchasing, and cost control processes to optimise stock levels, minimise waste, and maintain financial efficiency.
- Worked closely with culinary, events, and hotel leadership teams to deliver seamless restaurant service, private dining experiences, and high-profile events.
Restaurants Manager
Jaspas
Kennedy Town
04.2021 - 02.2022
- Established a comprehensive restaurant business plan, including financial, marketing, and sales projections.
- Managed all aspects of employee-related work, from hiring to training and discipline.
- Oversaw restaurant financial objectives, developing financing, forecasts, budgets, and financial controls.
- Implemented training for team members on new dishes, menu items, and service standards.
- Managed the business aspects of the bar, including liquor licenses, supplier contracts, inventory, and budgeting.
- Successfully increased food and beverage sales through strategic initiatives.
- Castelo Concepts, Hong Kong
Assistant Manager
Mei Ume Restaurant
London
09.2018 - 02.2020
- Demonstrated expertise in F&B standards, quality presentation, service, and marketing.
- Managed a multicultural team of 16 staff, ensuring fine dining customer service.
- Led employee holiday and Rota planning based on business forecasts and strategies.
- Collaborated with the marketing team to drive strategies and executed marketing initiatives.
- Ensured a safe workplace, understanding COSHH and fire evacuation procedures.
- Implemented staff skills needed to serve VIPs and regularly trained staff, focusing on cost control and revenue generation.
- Four Seasons Hotel
Restaurant Manager
Casteloconcepts
Sai Ying Pun
12.2015 - 03.2018
- Managed and improved operational staff effectiveness and efficiency.
- Implemented new deals and promotions, resulting in increased sales during non-busy periods.
- Spearheaded marketing campaigns, increasing customer engagement.
- Ensured health, safety, and hygiene standards were maintained.
- Resolved customer complaints, protecting the business's image.
Assistant Manager
CasteloConcepts
Kennedy Town
08.2015 - 12.2015
- Conducted audits for inventory stock and ensured good hospitality.
- Welcomed guests, recommended signature dishes, and collected feedback.
- Checked premises cleanliness and monitored staff behaviors.
- Developed a family relationship with customers, addressing their daily needs.
Education
Bachelor of Business Administration: Bsc (Hons) - Business and Management Studies
Bradford University
United Kingdom01.2015
GCSE - English Language, Chinese Language, Mathematics, Economics, Commerce, Business Studies, and Accounting
Rosaryhill School
Hong Kong01.2012
HKCEE Exams - English Language, Chinese Language, Mathematics, Economics, Commerce, Word Processing & Business Communication
Delia Memorial School
Hong Kong01.2010
Skills
- Computer literate (Microsoft, Excel, PowerPoint and Internet), Leadership Training
- Wrote and given multiple presentations
- Customer relationship management
- Communication
- Luxury Hospitality Service Standards
- Health and Safety Compliance, Opera Cloud PMS, Micros Simphony, Multicultural Guest Engagement
- Team Building & Staff Engagement
Languages
Fluent in English, Cantonese, Hindi, and Punjabi.
References
- Gary, Barnsley, Director of Rooms, Gary.Barnsley@thelandmark.co.uk, The London Landmark Hotel
- David, Greenhill, Food and Beverage Director, greenhill.david@icloud.com, Four Seasons Hotel
- Simon, Harrall, Restaurant Business Operator, sharrall2965@gmail.com, Food and Beverage Group
- Kenny, Chan, General Restaurant Manager, Kennychanrandells@gmail.com, Four Seasons Hotel
- Andrea, Parfitt, Director, ajpellett64@gmail.com, Castelo Concepts Group, 1592, Po Tung Road, Sai Kung, HK
Timeline
Guest Relation Manager
The London Landmark Hotel
07.2024 - Current
Assistant Food & Beverage Manager
Four Seasons Hotel
02.2022 - 02.2024
Restaurants Manager
Jaspas
04.2021 - 02.2022
Assistant Manager
Mei Ume Restaurant
09.2018 - 02.2020
Restaurant Manager
Casteloconcepts
12.2015 - 03.2018
Assistant Manager
CasteloConcepts
08.2015 - 12.2015
Bachelor of Business Administration: Bsc (Hons) - Business and Management Studies
Bradford University
GCSE - English Language, Chinese Language, Mathematics, Economics, Commerce, Business Studies, and Accounting
Rosaryhill School
HKCEE Exams - English Language, Chinese Language, Mathematics, Economics, Commerce, Word Processing & Business Communication
Delia Memorial School