Amrit Khera
IT Technical Consultant
London
Summary
Analytical and accomplished professional with hands-on experience in providing high level IT, Digital services and strong project management experience with Agile and waterfall methodologies. Record of success in making decisions, directing policies, planning business strategies, negotiating contracts, and managing budgets and personnel. Skilled in streamlining organizational processes and procedures, building strong teams, and leading staff towards maximum potential. Demonstrated ability to improve operations, impact business growth, reduce costs, create, and administer internal controls with emphasis on productivity and cost improvements. Expert in managing programme management & governance, establishing robust structures, tracking finances, allocating resources, and providing sufficient controls to eliminate failure.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Head of Technical Operations
Vestcom an Avery Dennison Company
08.2022 - Current
- Detailed project management to deliver technology package to specific retail clients (Currys) within time, cost and up to industry standard
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Coordinated and planned operational meetings to reduce inter-departmental redundancy.
- Operated under AGILE framework to efficiently organize and carry out project tasks.
- Working closely with Architects, Product owner to refactor and design core product to improve efficiency and productivity of the product for client
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.
- Working within Azure Devops, Azure environment, Workfront, Asana, Jira on daily basis to support the teams and clients
- Working closely with Currys (Dixon Group) team as point of escalation and project delivery lead
- Planned and managed technical projects for Currys (Dixon Group) and middle east clients
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Working closely with exec team to create future technical roadmap against business strategy and defining resource plan for the roadmap delivery
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 60%.
Consultant Programme Lead
RBSI, Investment bank
05.2022 - 11.2022
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
IT Director
Asprey LTD
London
01.2022 - 05.2022
- Defined global IT Strategic direction in align with the 5-year business plan, built business continuity plan, delivered new technology projects and IT development roadmap.,
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Programme Manager
Pepco Group Ltd
10.2020 - 05.2022
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Partnered with project team members to identify and quickly address problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Analyzed financial reporting systems and project schedules to proactively address potential problems.
- Monitored project progress, examined risks and set forth contingency plans.
- Managed risk, investigated solutions and established project recovery plans.
- Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
- Set up and managed team meetings.
- Updated customers and senior leaders on progress and roadblocks.
- Planned, executed and promoted total of 15 project portfolio in 18 months for 9million euros budget.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
IT Director
OTRO GLOBAL LTD
London
03.2019 - 10.2019
- Responsible for providing global leadership and management of IT contracts and agreements for Asprey Holdings along with implementation of new solutions short term and ongoing support to end users globally
- Reviewed IT infrastructure globally and provided business with IT strategy and roadmap with costing structure
- Realized over £40k savings; provided staff training on tools i.e Office365 suite, SAP for saving cost with other softwares, renegotiated outdated IT contracts
- Provided direction and strategy to third party IT vendors for EPOS solutions, SAP, CRM, Magento
- Project managed, designed and implemented network upgrade and wifi deployment in the heritage store in Bond Street London
- Worked closely with internal stakeholders and SAP providers to review and enhance the ERP solution
- Define the software requirements in engagement with Chief’s and department leads
- Assisted business to understand the importance of GDPR via training and setting out workshops to build processes across departments
- Assist Chairman with blockchain vision, work closely with blockchain market leaders to define Asprey requirements
- Provided E-commerce team with support on new Magento platform implementation and new website launch
- Deployed Cyber Security measures across the business networks and new website to ensure compliance
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
IT Director
BRITISH MARINE FEDERATION LTD
Egham
02.2018 - 03.2019
- Responsible for providing leadership and centralized management for IT Strategy and agreements for OTRO along with implementation and ongoing management of indirect procurement
- Identified & established agreements with suppliers
- Provide direction, strategy and leadership on all Information Technology deployments within OTRO offices (London, Kent, India)
- Realized over £500k in savings; recommended software and hardware development strategies align to business needs
- Monitored performance of key vendors through implementation of vendor management processes, policies
- Project manage, design and implement social media tools; Sprinklr & Lithium
- Oversee and develop the IT infrastructure & Operations, IT Service Management, Disaster Recovery and IT Governance
- Provide system and processes training to the customer care team in India
- Point of escalation and technical lead for the team during launch
- Designed and implemented the IT and SysOps teams
- Directing IT and Sysops team in designing, building, implementing, managing, supporting and enhancing key technologies
- Acting as the Data Protection Officer for the business to ensure all GDPR requirements are met
- Offer best IT strategy as per stakeholder requirements, government legislation, and standards by developing and implementing IT & Digital strategies.
Head of IT & Digital
RHUBARB FOOD DESIGN LTD
London
05.2017 - 02.2018
- Supervise overall process of developing, executing, and marketing various, , including online record book, online learning hub, and CRM customer management database
- Establish strong business relationship with external agencies and suppliers, negotiate contracts, and ensure that service in-line with contract needs
- Develop and lead IT & Digital manager teams, assign tasks, conduct appraisals to achieve desired objectives
- Oversee day-to-day IT operations and ensure completeness within required time and budget
- Perform various actions such as change management, quality assurance, and ensuring end-user impact
- Achieved digital innovation and provide IT access to users by leveraging new digital tools across London & Southampton Boat Shows
- Increased organisational savings by budgeting for overall IT & Digital operations for per annum
- Met all service level standards efficiently by developing and employing service and support of all Foundation IT systems
- Enhanced staff skills and performance by implementing various new information management tools and organising training programs
- Supervised junior employees, planned and implemented strategies to accomplished IT projects as well as directed a team of 4 in office and team of 15 during events.
Head of IT
SETEL LTD
London
04.2016 - 05.2017
- Collaborated with third party service providers to enhance service levels and met objectives
- Supported strategic and long-range planning by developing and implanting planning technique
- Achieved several contracts by collaborating with key stakeholders
- Developed, directed, and oversaw IT teams to enhance performance
- Aided Sky Gardens, Royal Albert Hall, Gallery Mess, and Heathrow sites, while working in RHUBARB
- Boosted revenue and customers ratio by supervising and completing effective IT developments
- Executed growth strategies to aid the development of rapid expanding company
- Altered current IT infrastructure to improve performance and status of organisation
- Directed operations, implemented processes, and ensured that staff performance met overall requirements.
Country IT Service Manager
BURBERRY
08.2012 - 10.2015
- Offered high level of IT services to many stores across UK, Ireland, Netherlands, and London Flagship market
- Resolved issues, streamlined processes, examined progression of workflows, and documentation
- Coordinated with project managers to develop various new stores such as Edinburgh, Heathrow Terminal 2, and Westfield store
- Organised workshops and training programmes for staff to complete as per corporate processes and strategies
- Led 30 team members during Christmas season
- Maintained company standards, while evaluating and providing infrastructure improvements
- Prepared annual budget, reviewed departmental expenses, and presented reports to EMEIA business stakeholders
- Presented progress reports to higher management by leveraging MS Office Suite skills
- Improved work efficiency by assigning job targets for 2nd line and AV engineers and service analysts
- Placed BMC Remedy force with Supportworks by coordinating asset management registers
- Installed mPOS (mobile point of sale) system within EMEIA by spearheading project manager
- Developed service desk management to ensure users received appropriate help within time
- Rationalised desktop by updating OSX, Windows 7, Office365, and Cisco Jabber tailored for the retail and corporate environment.
Education
BACHELOR Honours - Business Management
Robert Gordon University, Aberdeen Business School
Prince2 Practitioner Certified London - undefined
Skills
IT Transformation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Technical Operations
Vestcom an Avery Dennison Company
08.2022 - Current
Consultant Programme Lead
RBSI, Investment bank
05.2022 - 11.2022
IT Director
Asprey LTD
01.2022 - 05.2022
Programme Manager
Pepco Group Ltd
10.2020 - 05.2022
IT Director
OTRO GLOBAL LTD
03.2019 - 10.2019
IT Director
BRITISH MARINE FEDERATION LTD
02.2018 - 03.2019
Head of IT & Digital
RHUBARB FOOD DESIGN LTD
05.2017 - 02.2018
Head of IT
SETEL LTD
04.2016 - 05.2017
Country IT Service Manager
BURBERRY
08.2012 - 10.2015
BACHELOR Honours - Business Management
Robert Gordon University, Aberdeen Business School
Prince2 Practitioner Certified London - undefined
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