Amos Abu
Gateshead,Newcastle upon Tyne
Summary
Dedicated customer service management professional with extensive experience in fast-paced call centre environments. Led by example to provide first-class customer care. Motivated, mentored and incentivised teams to achieve productivity and performance targets.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer service administrator
The Best Connection
Newcastle upon Tyne, Northumberland
10.2022 - Current
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Demonstrate excellent communication and interpersonal skills to ensure customer satisfaction.
- Utilize problem-solving abilities to address customer concerns and provide effective solutions.
- Maintain accurate records of customer interactions and transactions.
Remote customer support agent
Vovida Communications
Abuja, FCT
02.2021 - 09.2022
- Obtained feedback from customers to improve the service experience.
- Developed expertise in a variety of technical disciplines, including cloud services and network management.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Handled in-person, email, and mailed correspondence.
- Set up appointments with field teams to carry out service changes or deliver new products.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Facilities Maintenance Help-Desk Agent
Day Waterman College
Abeokuta, Ogun State, Nigeria
08.2019 - 01.2021
- Serve as the primary point of contact for client inquiries, troubleshooting, and support
- Followed technical documentation for accurate installation, maintenance, and repair work.
- Distill complex technical information into easily digestible instructions for end-users.
- Build and maintain strong relationships with assigned customers to understand their needs and objectives.
- Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution.
Education
Master of Science - Project Management
University of Northumbria at Newcastle
Newcastle upon Tyne 08.2022 - 09.2023
Post-graduate Diploma - Project Management
Chartered Institute of Project Management
Ghana 08.2019 - 06.2020
Higher National Diploma - Elctronics and Telecommunication
The Federal Polytechnic
Ado-Ekiti, Nigeia. 04.2016 - 05.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Effective Communication
- Problem-Solving Abilities
- Customer Relationship Management
- Technical Proficiency
- Attention to Detail
- Time Management Skills
- Adaptability and Flexibility
- Empathy and Patience
- Conflict Resolution
- Remote Collaboration
Timeline
Customer service administrator
The Best Connection
10.2022 - Current
Master of Science - Project Management
University of Northumbria at Newcastle
08.2022 - 09.2023
Remote customer support agent
Vovida Communications
02.2021 - 09.2022
Facilities Maintenance Help-Desk Agent
Day Waterman College
08.2019 - 01.2021
Post-graduate Diploma - Project Management
Chartered Institute of Project Management
08.2019 - 06.2020
Higher National Diploma - Elctronics and Telecommunication
The Federal Polytechnic
04.2016 - 05.2018