Summary
Overview
Work history
Education
Skills
ADDITIONAL INFORMATION
Certification
Accomplishments
Timeline
Generic

Amol Ekbote

Wembley,United Kingdom

Summary

Accomplished professional specializing in customer experience management and SaaS licensing. Proficient in Salesforce CRM and Jira Service Management, with a strong track record in contract renewal negotiations and stakeholder engagement. Expertise in vendor coordination and process improvement, utilizing problem-solving techniques to enhance AI-enabled operations. Committed to driving operational excellence and building robust client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Software Licensing Specialist

Cprime
Banglore
03.2024 - 10.2025
  • Managed SaaS licensing and renewals across Atlassian, AWS, Microsoft, IBM Apptio, and ServiceNow.
  • Led and mentored a team of Renewal Specialists, consistently exceeding annual revenue targets by 10%.
  • Owned enterprise accounts valued up to $500M USD and ensured seamless renewals.
  • Resolved licensing and commercial issues through collaboration with vendors and customers.
  • Used Salesforce, SAP Ariba, and Jira Service Management for workflow operations.
  • Acted as primary escalation point, resolving complex renewal issues while maintaining SLA adherence.
  • Partnered with Sales, Customer Success, and Finance to optimize renewal execution and customer experience.
  • Coordinated cross-functional teams to achieve licensing objectives smoothly and effectively.
  • Managed dispute resolution procedures to maintain positive business relationships.
  • Assisted in drafting legal documents for successful contract negotiations.

Senior Licensing Specialist

Citrix
Banglore
01.2022 - 03.2024
  • Supported global customers across EMEA, AMS, and APAC regions.
  • Resolved complex customer and licensing queries via calls, email, and remote support.
  • Partnered with sales and technical teams to support onboarding and renewals.
  • Managed customer records and fulfilment activities using Salesforce CRM.
  • Coordinated cross-functional teams to achieve licensing objectives smoothly and effectively.
  • Served as primary liaison for license providers, facilitated open communication channels.

Licensing Specialist

Veritas Technologies
Pune
12.2018 - 05.2021
  • Assisted with renewals lifecycle to support retention and account growth.
  • Contributed to tracking forecasts and pipeline for renewals.
  • Enhanced efficiency in quoting and contract execution.
    Supported sales operations teams in renewals quoting and account management.
  • Managed Oracle Sales Cloud CPQ and ERP R12 for renewal quote creation and validation.
  • Delivered product and process training for new hires across email, chat, and voice channels.
  • Boosted CSAT scores from 4.20 to 5.80 through a structured improvement initiative.
  • Ensured SLA compliance, audit readiness, and effective escalation management.
  • Drove performance management through KPI tracking and targeted coaching.
  • Reduced attrition through employee engagement programmes and structured floor support.

Executive

Vodafone
Pune
07.2016 - 10.2018
  • Improved customer satisfaction through service and process enhancements
  • Supported operational efficiency and team engagement initiatives
  • Achieved increased customer satisfaction with focused marketing campaigns.

Lead Generation Executive

DemandShore
Pune
02.2016 - 07.2016
  • Generated B2B leads through outbound communication and research
  • Built sales pipelines and collaborated with teams on conversions

Associate

Tata Consultancy Services
Pune
07.2014 - 12.2015
  • Managed trade processing and settlements for North American clients.
  • Resolved discrepancies while maintaining compliance and accuracy.
  • Managed over 50 customer calls per day.
  • Assisted colleagues for better team collaboration.
  • Filed documents, improved data management.
  • Improved efficiency by streamlining office processes.
  • Handled telephonic communications, enhanced external relations.

Education

MSc - International Business & AI

University of Hertfordshire
Hatfiled

Bachelor of Commerce - Accounting

Shivaji University
Kolhapur

Skills

  • Customer experience management
  • SaaS licensing and support
  • Salesforce CRM expertise
  • Jira service management
  • Contract renewals and negotiations
  • Stakeholder engagement
  • Vendor coordination
  • Process improvement strategies
  • Problem solving techniques
  • AI-enabled operations
  • Experience with CRM systems
  • Contract renewal expertise

ADDITIONAL INFORMATION

  • Eligible to work in the UK
  • Strong communication and stakeholder management skills
  • Experienced in enterprise customer support and global operations

Certification

Cloud Migration Sales Accreditation by Atlassian (Issued on Sept 2024

Accomplishments

    MSc International Business & AI (Expected Aug 2026)

    Achieved Distinction in both completed semesters

    Currently serving as Student Representative at University of Hertfordshire, managing and addressing queries for over 750 students while acting as a key liaison between students and module leaders to ensure effective communication and issue resolution.

Timeline

Software Licensing Specialist

Cprime
03.2024 - 10.2025

Senior Licensing Specialist

Citrix
01.2022 - 03.2024

Licensing Specialist

Veritas Technologies
12.2018 - 05.2021

Executive

Vodafone
07.2016 - 10.2018

Lead Generation Executive

DemandShore
02.2016 - 07.2016

Associate

Tata Consultancy Services
07.2014 - 12.2015

MSc - International Business & AI

University of Hertfordshire

Bachelor of Commerce - Accounting

Shivaji University

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Amol Ekbote