Amod Yesaji

• Managed services as per customer requirements.
• Prepared products following restaurant portion and presentation standards.
• Acted as team player by helping colleagues finish their tasks.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Supported store goals by maximising sales by 10% and providing high quality service.
• Performed various roles to support workflow.

• Attended campus-based events to represent international centre and reach out to potential students.
• Mentored group of international students to develop skills and maximise potential.
• Registered international students on database to maintain accurate information.
• Managed over 25-30 phone calls per day and email enquiries and directed messages to designated recipients.
• Coordinated orientation and informational sessions to welcome incoming students.
• Engaged students with campus activities to increase attendance.

• Created and maintained production process reports for quality check assessments.
• Advised clients regarding stocks, bonds, and commodities to provide investment education.
• Managed client specific teams as well as business process teams.
• Investigated customer queries to provide timely financial solutions.
• Advised clients on financial products as per requirements to achieve corporate revenue targets.
• Supported regulatory compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.

• Collected metrics and identified data points to suggest areas for process improvements.
• Executed sensitivity and scenario analysis to detect risks.
• Utilised financial modelling to predict outcomes.
• Structured financial details using data and graphs to negotiate with clients.
• Consistently met service quality targets by maintaining in-depth knowledge of bank products, services, and best practices.
• Ensured security and confidentiality of client’s data and bank assets, adhering to bank security policies across all tasks.
• Decreased dependence on vendors by 15% by initialising innovative ideas in process.
• Cashed cheques and updated customers on processing turnaround times.
• Balanced accounts and researched outages to minimise financial discrepancies.
• Monitored vendor performance and SLA along with providing feedback and training on process and information security requirements.

• Supported bookkeeping activities to maintain accurate and up-to-date records.
• Developed solid working relationships with clients using exceptional communication skills. • Managed time strategically to prioritise urgent tasks.
• Liaised with internal teams to resolve payment queries.
• Employed Microsoft Excel skills to organise and analyse large data sets.
• Demonstrated superior numeracy and problem-solving skills to spot and rectify errors.