Amna Tahir

Pharmacy and Leadership Management:

• Accountable for store financial performance, inventory control, and operational KPIs, driving sales growth and managing costs effectively.
• Developed service initiatives to enhance customer satisfaction and loyalty.
• Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
• Led team meetings, fostering open communication amongst staff members.

Clinical Leadership:

• Applied therapeutic knowledge and skills, enabling patients to receive safe and effective medication.
• Managed daily operations of pharmacy, ensuring compliance with regulations and standards.
• Collaborated with healthcare professionals to provide optimal patient care.
• Participated in public health campaigns within the local community; promoted healthy lifestyle choices.

Recruitment & Talent Development:

• Lead the entire recruitment cycle for all store colleagues, including pharmacists, technicians, and pharmacy dispensers.
• Oversee performance management, career pathing, and training initiatives (including mentorship of pre-registration trainee Pharmacists and Trainee Pharmacy Technicians).

Operational Management:

• Maintain rigorous standards of store operations, compliance, and clinical governance through regular audits and risk assessments.
• Trained and mentored junior pharmacy staff to increase team productivity and efficacy.

Clinical Leadership:

• Ensure delivery of all NHS contractual services (Pharmacy First, Contraception Service, New Medicine Service, Discharge Medicine Service, Flu vaccinations).
• Dispensed prescription medications accurately whilst ensuring compliance with regulatory standards.
• Provided medication counselling to patients, addressing questions and enhancing their understanding of treatment plans.
• Collaborated with healthcare professionals to optimise patient care and medication management strategies.

Operational Management:

• Maintained inventory levels of pharmaceuticals and health products, ensuring availability for patient needs.
• Assisted in training new staff members on pharmacy procedures and customer service protocols.
• Engaged in community health initiatives to promote awareness of preventive healthcare measures.
• Implemented new dispensing systems to increase accuracy.

Clinical Leadership & Governance

• Provided expert clinical leadership and set up a COVID-19 vaccination centre, ensuring the highest standard of patient care and professional standards in line with national guidance and policies.
• Implemented and maintained appropriate clinical procedures and a robust governance framework for the vaccination centre, identifying and managing associated risks to patient safety.
• Ensured compliance with clinical governance, CQC/NHS standards, and medicine safety regulations, conducting clinical audits and evaluating practice to drive quality improvement.
• Rigorous reporting to MHRA on adverse effects of COVID-19 vaccinations.
• Acted as the primary clinical expert on vaccine-related queries for both patients and healthcare staff, providing up-to-date information on handling, administration, and potential side effects.

Operational & Inventory Management

• Managed the safe and secure handling, storage, and management of COVID-19 vaccines, strictly adhering to the "cold chain" protocols to minimise wastage.
• Collaborated with the Operations Site Manager to facilitate the smooth day-to-day running of the centre to ensure efficient service delivery.
• Oversaw vaccine inventory, stock management, and budget control, making informed decisions on efficiency and safety considerations.
• Rigorous reporting to MHRA on adverse effects of COVID-19 vaccinations, supporting improved safety profile of COVID-19 vaccines.

Training & Supervision

• Led the training and clinical supervision of a multidisciplinary team of vaccinators (including pharmacists and support staff), utilising national competency assessment tools and providing face-to-face observations.
• Mentored and educated junior pharmacists and clinical staff, ensuring all team members were competent and confident in their roles.
• Ensured all vaccinators completed mandatory e-learnings and practical training sessions, including basic life support and anaphylaxis management.

Patient Care & Administration

• Provided clinical assessment and oversight prior to and following

vaccination, ensuring the best clinical outcome for all attendees and managing any adverse reactions.

• Utilised clinical systems (Pharmoutcomes, NHS appointment diary) for accurate patient record-keeping, documentation, and appointment scheduling.
• Delivered patient-facing services, addressing patient concerns regarding vaccine safety and efficacy, and providing extensive counselling.
• Adapted to rapidly changing national guidance and policies, demonstrating resilience and problem-solving skills to overcome operational challenges.

On-site Community Pharmacist

• Administered vaccines via Travel Health Hub for adults and children with precision and care.
• Launched an innovative dispensing and management system swiftly to enhance operational efficiency.
• Mentored junior and trained Pharmacists and Pharmacy technicians
• Regularly updated clinical knowledge through attendance at conferences and seminars.

• Dispensed prescription medications accurately whilst ensuring compliance with regulatory standards.
• Provided medication counselling to patients, addressing questions and enhancing understanding of treatment plans.
• Conducted medication reviews to identify potential interactions and improve patient safety.
• Provided tailored advice on over-the-counter products, leading to customer satisfaction.
• Established trusted relationships with customers, building brand loyalty.
• Promoted healthy lifestyles through preventative measures and education initiatives.
• Ensured legal compliance in all pharmaceutical practices within the pharmacy.
• Interpreted and managed data in line with standard operating procedures and NICE guidelines.

• Managed pre-registration processes to ensure seamless patient admissions and medication reconciliation.
• Collaborated with healthcare professionals to optimise medication therapies and improve patient outcomes.
• Assessed medication histories and identified potential drug interactions to enhance patient safety.
• Educated patients on medication usage, side effects, and storage requirements to promote adherence.
• Reviewed and verified prescriptions to ensure accuracy and appropriateness of medication dispensation.
• Adhered strictly to data protection laws during handling of sensitive patient information.
• Ensured safe disposal of returned or expired medicines, promoting environmental health.
• Managed inventory effectively to avoid shortages or overstock situations, facilitating smooth operations.
• Processed prescriptions in alignment with legal requirements, ensuring accuracy and confidentiality.
• Complied with NHS Pharmacy Regulations and General Pharmaceutical Council standards to protect patient safety.