Amna Younas
Gray’s
Summary
Proven professional with experience at Nandos, adept in customer service and patient care. Demonstrates exceptional time management and adaptability, ensuring high customer satisfaction and patient comfort. Skilled in conflict resolution and data entry, with a track record of handling high-pressure situations with patience and composure.
Personable and compassionate with natural ability to connect with individuals and provide quality care. Possesses foundational knowledge in patient assistance and healthcare protocols, including basic medical terminology and vital signs monitoring. Dedicated to enhancing well-being and comfort of those in care through attentive and empathetic support.
Offering strong interpersonal skills and genuine passion for helping others, ready to thrive in care-focused environment. Brings solid understanding of patient care principles and is adept at learning new healthcare procedures quickly. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Nandos
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Care Assistance
Shreeji.inc.ltd
03.2024 - 06.2024
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Mitigated patient-care risks with regular equipment safety checks.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
Education
Bsc Nursing - Nursing
Sheikh Zayed Medical College
Pakistan 03.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Data entry proficiency
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Stress management
- Positive and professional
Certification
Health and safety level 2
First aid level 2
Manual handling level 1
Medicines administration level 2
Adult safeguarding level 2
Languages
English
Upper intermediate (B2)
Urdu , hindi
Advanced (C1)
Timeline
Care Assistance
Shreeji.inc.ltd
03.2024 - 06.2024
Health and safety level 2
First aid level 2
Manual handling level 1
Medicines administration level 2
Adult safeguarding level 2
Customer Service Cashier
Nandos
Bsc Nursing - Nursing
Sheikh Zayed Medical College
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