Summary
Overview
Work History
Education
Skills
Timeline
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Amna Iqbal

Upper Norwood,CRY

Summary

A hardworking customer service assistant with recent experience in food retail and other customer service roles. Am a fast learner and able to grasp new skills quickly. Willing to take on new challenges, will push myself to achieve potential and continue to develop skill set. Enjoy learning new things and meeting new people, am an outgoing and friendly person, with the ability to build good relationships with people. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Language

Work History

Customer Service Assistant

Chase Dry cleaners
Pimlico
12.2014 - 05.2016
  • Responsible for cooking, cleaning, budgeting and maintaining the smooth running of family home
  • Organising stimulating activities, appointments and assisting with homework
  • Undertaking routine maintenance of house, car and equipment
  • Ensuring all relevant paperwork is filed and payments are made on time
  • Remaining focuss on task in hand and dealing effectively with problems as they arise
  • Learning new tasks and adapting as
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Learning new tasks and adapting as required,

Crew member

KFC
Shepherds Bush
07.2013 - 12.2014
  • Greeting customers and taking customer orders
  • Operating the till and processing card and cash transactions
  • Ensuring food safety standards were being followed
  • Preparing food according to specifications and special order requests
  • Cleaning and maintaining designated areas
  • Resolving customer complaints as necessary
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

LMP Eduction
London, ENG
10.2023 - 10.2023

Skills

Interpersonal – Friendly, approachable and always willing to help othersundefined

Timeline

High School Diploma -

LMP Eduction
10.2023 - 10.2023

Customer Service Assistant

Chase Dry cleaners
12.2014 - 05.2016

Crew member

KFC
07.2013 - 12.2014

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Amna Iqbal