Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Iqra Arshad

Iqra Arshad

Nottingham,nottinghamshire

Summary

Offering strong communication and interpersonal skills, with knack for building rapport with customers. Knowledgeable about basic sales techniques and customer service best practices. Ready to use and develop problem-solving, teamwork, and organisational skills in role.

Friendly and driven, bringing excellent communication and problem-solving skills to table. Proven ability in customer service and persuasive negotiation, fostering positive client relationships.

Overview

2
2
years of professional experience

Work history

Sales Associate

Alfatah faisalabad
faisalabad, Punjab Pakistan
04.2024 - 12.2024
  • Managed inventory, minimising stock shortages or overages.
  • Prepared daily sales reports for managerial review and feedback.
  • Provided constructive feedback during staff meetings leading to improved operational efficiency.
  • Assisted shoppers with product selection for improved buying experience.
  • Increased customer satisfaction by providing exceptional service.
  • Handled cash transactions accurately to avoid discrepancies.

Retail assistant

Chase Up Faisalabad
Faisalabad, Pakistan
03.2023 - 04.2024
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Promoted customer loyalty scheme at checkout.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Delivered excellent customer service by answering queries and providing product information.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.

Education

Secondary Education - science

The Educators
Pakistan
02.2015 - 05/2017

Bachelor of Science -

The University of Faisalabad
Pakistan
10.2018 - 06/2023

Master of Science -

Birmingham City University
Birmingham
01.2025 - 01/2026

Skills

  • Cash handling
  • Customer assistance
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills
  • Conflict resolution
  • Flexibility in schedule
  • Goal-Oriented approach

Languages

English
Advanced
Urdu
Native

Timeline

Master of Science -

Birmingham City University
01.2025 - 01/2026

Sales Associate

Alfatah faisalabad
04.2024 - 12.2024

Retail assistant

Chase Up Faisalabad
03.2023 - 04.2024

Bachelor of Science -

The University of Faisalabad
10.2018 - 06/2023

Secondary Education - science

The Educators
02.2015 - 05/2017

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Iqra Arshad