Ammar Yeasir Fouad
London,Greater London
Summary
Customer-focused professional with experience in retail and hospitality environments. Skilled in customer service, complaint resolution, cash handling, and POS systems. Strong communication and teamwork abilities, consistently delivering high levels of customer satisfaction in fast-paced settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen associate
JD Wetherspoon (Golden Grove)
London, England
2026.02 - Current
- Supported food preparation to ensure efficient kitchen operations
- Maintained food safety, hygiene, and health & safety compliance
- Delivered orders accurately and efficiently, contributing to customer satisfaction
- Assisted with inventory control and stock replenishment
- Collaborated with team during peak hours in a fast-paced environment
- Handled order coordination and portion control to company standards
- Maintained clean, organised, and compliant workstations
Sales advisor
Country Boy Lifestyle
Dhaka, Bangladesh
2022.11 - 2025.12
- Supported visual merchandising to enhance store presentation and drive sales
- Monitored inventory levels to ensure effective stock control
- Delivered excellent customer service, assisting with product selection and enquiries
- Processed cash and card transactions accurately using POS systems
- Handled returns and exchanges in line with company policies
- Maintained high performance during peak hours in a fast-paced retail environment
- Managed multiple customer queries with strong multitasking and communication skills
Sales assistant
Gentle Park
Dhaka, Bangladesh
2019.11 - 2022.09
- Delivered excellent customer service by handling enquiries and resolving complaints
- Assisted with product selection and upselling to increase sales value
- Managed multiple tasks efficiently while maintaining high service standards
- Provided product knowledge and personalised recommendations to customers
- Built strong customer relationships to encourage repeat business
- Processed cash transactions accurately and completed end-of-day balancing
- Performed opening/closing duties and supported inventory management
Education
Bachelor of Arts - International Business Management
University of Hertfordshire
Hatfield 2026.01 -
Higher National Diploma - Strategic Business Management
IQF International College
Dhaka, Bangladesh 2023.09 - 2025.08
Skills
- Customer Service & Customer Satisfaction
- Complaint Handling & Problem Resolution
- Cash Handling & POS Systems
- Sales, Upselling & Product Knowledge
- Communication & Interpersonal Skills
- Teamwork & Collaboration
- Time Management & Multitasking
- Stock Control & Inventory Management
- Visual Merchandising
- Attention to Detail & Accuracy
- Health & Safety Compliance
- Adaptability in Fast-Paced Environments
Accomplishments
- Top Performer Award, Hertfordshire Business School (2026) – Recognised for outstanding academic performance and contribution
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Kitchen associate
JD Wetherspoon (Golden Grove)
2026.02 - Current
Bachelor of Arts - International Business Management
University of Hertfordshire
2026.01 -
Higher National Diploma - Strategic Business Management
IQF International College
2023.09 - 2025.08
Sales advisor
Country Boy Lifestyle
2022.11 - 2025.12
Sales assistant
Gentle Park
2019.11 - 2022.09