Ammarah Khan

• Delivers excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

• Delivers a timely customer experience, prioritising genuine human connection and using system features to execute an efficient customer interaction.

• Engages customers following the APPLE Steps of Service.

• Addresses customer questions, objections, and concerns.

• Demonstrates Apple’s values of inclusion and diversity in daily activities.

• Developed customer loyalty with excellent customer service, leading to repeat business.
• Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Demonstrated product features and functions to engage potential customers.

• Provided product knowledge to customers for informed purchases.
• Handled cash transactions accurately maintaining financial integrity.
• Established rapport with customers through attentive listening and communication.
• Collaborated with team members for efficient store operations.
• Resolved customer complaints and process issues with proactive problem-solving skills.