Amit Khanduri

• Led the development and execution of product strategies aligned with overall business objectives.
• Collaborated with stakeholders, including development and QA teams, to gather and prioritize product requirements.
• Created and maintained a product backlog, detailing user stories, acceptance criteria, and prioritization based on business value and customer needs.
• Conducted regular sprint planning, backlog grooming, and sprint reviews to ensure timely and quality product releases.
• Acted as a bridge between business stakeholders and development teams, ensuring clear communication and understanding of requirements.
• Conducted market research and analysis to identify opportunities for product enhancements and new feature development.
• Participated in agile ceremonies, including daily stand-ups, sprint retrospectives, and sprint planning meetings.
• Worked closely with UX/UI designers to create intuitive and user-friendly product interfaces.
• Managed product releases, coordinating with development and QA teams to ensure smooth deployment and minimal disruptions to end-users.
• Conducted user acceptance testing (UAT) and gathered feedback to iterate on product improvements.
• Monitored key performance indicators (KPIs) to assess product performance and identify areas for optimization.
• Conduct analysis, planning, requirements gathering, and logical design of software products by working with internal and external stakeholders.
• Gather business requirements from business owners and stakeholders. Manage end-to-end business requirement sessions, including running workshops.
• Coordinate interdependencies to resolve issues and get acceptance from the required stakeholders.
• Provide vision and direction to the agile development team and stakeholders throughout the project.
• Lead release planning and set expectations for the delivery of targeted stories. Responsible for mitigating impediments impacting successful team completion of release or sprint goals.
• Follows Agile/Scrum best practices and new trends. Atlassian tools and working experience in agile scrum delivery.

Projects:

IBSG-Market Surveillance:

MME-Rewrite: Redesign the existing surveillance logic and processing. Quality enhancement: minimizing false positives; faster processing of alerts.

Transition to the Common Pre-processor Table: Across all surveillance and products under IBSG, Database Refining, and Performance Enhancement

BAU Item/L3 Support (Production Item Support): Product Maintenance and Regular Product Enhancements Business Feedback

• Delivering an exceptional customer experience through identifying and fulfilling all customer needs at the first point of contact.
• Deliver the HSBC Digital Channel proposition by providing service excellence and educating your customers about the best solutions to meet their needs.
• Operate within customer-facing capacity in the branch, generating revenue growth by meeting and exceeding customer needs, maximizing opportunities across all customer segments.
• Effectively question and listen to your customers to enable you to fully understand both new and existing customers' financial circumstances and needs.
• Help customers understand how they can flexibly use HSBC services through Internet Banking, phone banking, and Self-service points, to meet their varying needs.
• Understand and continue to develop your knowledge of operational risk, legal and regulatory requirements, and operating procedures and practices.

Client Name: Cynergy Bank

• Support customers with wide range of inquiries on products and services, understanding what essential and refining service is to suit and complement their needs.
• Customers' first point of contact is not just to deliver on their expectations, but always aim to exceed them.
• Communicating with customers through inbound calls
• Gaining Knowledge of banks' products and services to provide tailored advice and insight to customers.
• Ensure customers receive highest level of service.
• Identifying any possible complaints, and resolving them as swiftly as possible
• Liaison with different departments within the bank & the service provider to provide timely & accurate resolution to the customer.

• Working for Global bank on digital transformation of existing and new customer onboarding process for all banking product
• Responsible for gathering requirements from business team and market stakeholders.
• Conducted thorough analysis of banking processes and identified opportunities for digital transformation, streamlining operations and improving customer experiences.
• Collaborated with business units to gather and document requirements, translating them into user stories and actionable project plans.
• Utilized data-driven insights to recommend improvements, enhancing efficiency and effectiveness.
• Analysis of the requirements, Competitive analysis and conduct Gap Analysis (As-Is & To-Be Analysis) and suggest fit for Business Solutions.
• Document business requirements (User stories and acceptance criteria) and analyzed procedures to align with changing business needs. Work on Product backlog and prioritizing requirements
• Applied agile methodology to shorten cycle time and achieve target margins.
• Facilitate Scrum framework: Convert business needs to user stories, Manage/Attended Sprint Cycles\Stand ups\Story boards\ Retrospectives, Assist Product Owner with right-sizing product backlog, prevent late no scope changes, task Prioritization, Work closely with Scrum Team & look after the deadline.
• Collaborate closely with stakeholders and business owners to maintain optimum levels of communication to effectively and efficiently complete projects.

Digital Transformation Projects:

Client: -HSBC UK

Global Money Wallet (Multi-Currency)

ETB and NTB customer onboarding in the UK Market

Client: -HSBC Australia

Global Money International Payment - Send Like Local.

• Decision and Review credit proposals and Loan applications for Commercial Business - Commercial Vehicle and Equipment Financing
• Responsible for analysis of various factors like Financial Position, Project Report, Projections, past repayment history, CIBIL Report, Market feedback and evaluation of different financial aspects & based on that decision making/sanctioning of Commercial Business Loans.
• Managed end to end processing involves KYC Scrutiny to Credit Appraisal to Loan Disbursal process
• Credit Appraisal of Loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities
• Credit Underwriting: Responsible to review loan and credit applications, run credit reports, analyze loan extension and renewal requests.
• Credit Portfolio Management: Regular monitoring of portfolio & taking effective steps to control early delinquency and Non-Starters for collection portfolio management basis buckets of borrowers.
• Managing a team of 15 including credit processing agents and sales managers and responsible for CPA training, appraisals, and feedback.

Business Process re-engineering

(Certified as Change Leader by ICICI Bank on completion of 5 Quest for Quality projects)

Business Process Changes on Customer Account Closure, Customer Document Submission, and Re-KYC Process

Analysis on account opening rejections, NRI account opening TAT reductions

Projects

• Loan Origination System USTAD Mobility App – Digital / Image based Loan applicant submission.
• Credit Decisioning System-based Automated Loan Screening.
• Automated CAM (Credit Approval Memo)

• Requirements Gathering and Analysis: Collaborate with stakeholders, including business users, customers, and technology teams, to gather requirements for digital solutions. Conduct an in-depth analysis of business processes and systems to identify areas for improvement and innovation.
• Stakeholder Management: Engage and collaborate with various stakeholders, including business leaders, IT teams, and external vendors, to ensure alignment, manage expectations, and secure the necessary support for successful product implementation.
• Agile Project Management: Embrace Agile methodologies, such as Scrum or Kanban, to manage the product development lifecycle. Facilitate sprint planning, backlog grooming, and sprint reviews to ensure timely and quality product delivery.
• Product Vision and Strategy: Develop and articulate a clear vision and strategy for digital transformation initiatives in the banking sector. Align the product roadmap with business goals and customer needs.
• Spearheaded digital transformation initiatives, identifying opportunities to leverage technology in banking processes and services.
• Collaborated with stakeholders, including compliance officers and IT teams, to ensure adherence to regulatory requirements in all digital solutions.
• Led the development of digital products and services, including mobile banking apps, online account management tools, and AI-driven customer support systems.
• Worked closely with UX/UI designers to create seamless and intuitive user interfaces, enhancing the overall customer experience.
• Developed and maintained a product roadmap, aligning digital initiatives with business objectives and customer needs.
• Conducted market analysis and competitor research to stay abreast of industry trends and recommend strategies for maintaining a competitive edge.
• Implemented agile methodologies to streamline development processes, improve time-to-market, and enhance flexibility in responding to market changes.
• Collaborated with risk management teams to ensure the security and privacy of customer data in digital products.
• Coordinated user acceptance testing (UAT) and gathered feedback to refine digital products iteratively.
• Monitored key performance indicators (KPIs) related to digital product adoption, usage, and customer satisfaction.

Projects:

Product Owner: Money2World (Outward Remittance)

• Online Global Outward Remittance from Resident Savings / NRI Accounts -NRE & NRO / Foreign National Accounts
• Feature based Projects: Block my rate and Guaranteed product, Standing Instruction-Recurring Remittance

Product Owner: Personal Banking

Account Opening Project: (KYC Verification and Customer Onboarding)

Non-Customer Onboarding for Online Remittance product

New CASA Customer Onboarding and Processing: Image-based Customer Onboarding and KYC Scrutiny

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services and company information
• Offered advice and assistance to customers, paying attention to special needs or wants
• Business development for Partners like DELL/EMC/HP by Consulting B2B (BFSI) clients requirement to their DC/DR.
• Propose appropriate IT hardware for their critical and non-critical applications
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Managed Client like SBI, Union Bank of India, Mahindra Finance, ICICI Prudential , Air India etc