Trainer
Concentrix India Private Limited
05 2019 - Current
Hi, I’m
Amit Singh
Mumbai,India
Summary
Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organisational needs. Evaluates and improves training plans for maximum relevancy and impact. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Work history
Concentrix India Private LimitedMumbai, India
Trainer
05 2019 - Current
Job overview
- Analysed training needs to determine learning styles and skills shortages.
- Coordinated learning campaigns to reach tangible deliverables across employee lifecycles.
- Designed new learning and development programmes that deliver best employment practice.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Produced training and supportive materials tailored to organisational needs.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Implemented research findings and client feedback to improve programme material and delivery.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Analysed training requirements at individual, team and organisational level.
- Formulated training and development programmes to capture measurable improvements.
- Tracked impact of training programmes against pre-established metrics.
Sterling Talent SolutionsThane, India
Business Relationship Executive
01 2014 - 02 2019
Job overview
- Promoted new and updated services to increase customer retention.
- Led service level agreement reviews to confirm customer satisfaction.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Delivered team objectives according to business development strategy.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Reviewed client files to identify opportunities for cross selling.
Education
Saint Rocks College
Bachelor's from Commerce
Saint Francis Junior College
SYBCOM from Commerce
Poorna Prajna High School
SSC
Skills
- Coaching and mentoring
- Learning and development interventions
- Skills gap analysis
- Excel proficiency
Accomplishments
1. Developed Training Programs
Designed and implemented comprehensive training programs that improved employee performance by 30%.
2. Increased Knowledge Retention
Utilized innovative training techniques to boost knowledge retention rates by 25%.
3. Enhanced Employee Engagement
Created interactive training sessions that increased employee engagement and satisfaction scores by 20%.
4. Certification Achievements
Trained over 2000 employees, resulting in a 95% certification pass rate.
5. Technological Integration (ALBA & Tales)
Integrated new training technologies, such as e-learning platforms, resulting in better customer satisfaction.
Timeline
Business Relationship Executive
Sterling Talent Solutions
01 2014 - 02 2019
Saint Rocks College
Bachelor's from Commerce
04/2010
Saint Francis Junior College
SYBCOM from Commerce
04/2005
Poorna Prajna High School
SSC
04/2003