Amit Savaliya
Swindon
Summary
Engages with customers to understand needs and deliver exceptional service. Resolves complaints with effective communication and problem-solving strategies. Builds courteous and effective working relationships to foster a collaborative environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Appointed person
Whitbread PLC
10.2024 - Current
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
Packaging Operator
Amazon
01.2022 - 01.2024
- Operated packaging machinery to efficiently package products.
- Conducted quality inspections on packaged products to ensure compliance with standards before shipment.
- Maintained quality standards by accurately sorting and grading products for optimal packaging.
- Ensured accuracy of labels and expiration dates on all packages.
- Prepared and secured shipments to ensure safe delivery of finished items.
- Complied with all company policies, including health and safety regulations while performing job tasks.
- Prevented risk of hazardous conditions by continuously cleaning up spills, trash and extra materials.
- Participated in regular meetings with colleagues and supervisors about production targets, deadlines, or changes in procedures.
Sales Head
Business Insights consultancy and services
01.2020 - 01.2022
- Managed a team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Analysed sales reports to identify trends, informing strategic adjustments to optimise sales outcomes.
- Developed comprehensive marketing plans aligned with department strategies to drive engagement and sales.
- Supported front-line sales teams with well-coordinated administrative operations.
- Used multi-source data to determine sales and delivery terms for products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance to enhance profitability.
Education
MSc Business Management - Business Management
University of the West of England
Bristol, UK09-2023
Bachelor of Science - Information Technology
University of Federation
Sydney, AustraliaSkills
- Health safety compliance
- Quality assurance
- Production efficiency
- Packaging operations
- Operational strategy
- Customer engagement
- Relationship building
- Team leadership
- Performance management
Certification
PTE Certificate
Languages
English
Hindi
Gujarati
Timeline
Appointed person
Whitbread PLC
10.2024 - Current
Packaging Operator
Amazon
01.2022 - 01.2024
Sales Head
Business Insights consultancy and services
01.2020 - 01.2022
MSc Business Management - Business Management
University of the West of England
Bachelor of Science - Information Technology
University of Federation